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Every time I have asked about records, repairs or maintenance, and they do not have....the comeback is always, "This vehicle is 20+ years old. What do you expect? If you want like new, then buy a new vehicle". Then I have to remind them that the age has nothing to do with keeping records.Typical. But "mom" may not have kept records; if she had it serviced at the same shop they might be able to get records from the shop. Kind of a hassle for the seller but, people underestimate how much good records or lack of records affects the value of a vehicle.