Having major trouble with a dealer. Anyone have any advice on how to proceed?

DuraYuk said:

Dude im reading your own posts. Your literally saying these people are lieing to you. You were given an explanation but didn't like what you heard.....or like you said...knew better.

The only advice you got from the people posting here to start a fire lol. Anything short of burning the place down and you accuse others of things too.

So I'm gonna go on a limb here and say you dont need advice as you only want to do one thing.

It's crazy that someone saying be polite and have patience is met with rude and sarcastic remarks.

Sign of the times I suppose. Or maybe my parents did something different. Good grief and good luck.

Curiously watching this unfold from here. I won't respond to you anymore. You already have your hands full. Wish the best.

Click to expand...

Doubeleive said:

no, lol I keep working and getting paid for doing nothing, that's a easy one.
the point here is the person higher up may or may not even be aware of the situation at hand, like my anaology said, I as the "boss" may not even be aware that my worker that was supposed to show up on monday did not in fact show up. I being clueless receive a call from a presumably unhappy customer then address the situation by either getting my employee to show up and do the job or perhaps even take the reins and do it my dam self. either way things are then presumably getting done. all because a higher up was contacted.
it's not science I think my 8 year old could figure it out.

Click to expand...

DuraYuk said:

I kept responding because you chose to personally attack me when I didn't agree with your scorched earth policy. If you want hive mind that's fine. But I don't stick up for dealers as you can see by my posts. I stick up for common sense. Those examples were to prove that even simple things take time.

Reality is you are not believing what they told you. And you only agree with those others that say you should speak to the owner of the dealer.

Its comedic and sad. I promise you you are probably at the bottom of the list if this is how you interact with people. Even if you weren't the tech and advisor won't go out their way to make an unhappy guy less unhappy .

All i said was give them time and humility. But somehow that's extreme advice around here. Lol

Click to expand...

Donnation said:

Lol where did I personally attack you? I said you seem like an old person because of the phone and drive thorough terrible analogies that you gave. That’s a personal attack? And you clearly don’t get why people in this forum come at you. All of your posts are condescending and ignore details to fit your narrative.

You keep saying you are kind and decent but all of your posts talk down to people and act like we are all a bunch of animals who want blood from the dealers. No one said anything about going crazy at the dealership and yelling and screaming. I said I “think” they are lying to me (it’s lying, not lieing). Injever accused them of lying to me to their face I just said in here I felt like they were.

You just don’t ready anything outside of what you want to fit your argument that I have been abusive and terrible. I haven’t been. I have been polite and simply asked questions, which I think I have a right to do. According to you I dared asked questions about the progress of my vehicle so they have just written me off as an unhappy customer. Makes good sense.

Click to expand...

DuraYuk said:

what if he is and he reiterates what the lowly worker said?

Smart 8 year old man! We need more smart people.

Click to expand...

Blackcar said:

At the dealership I use service writer is in direct contact with tech that is working on customers vehicle they work in a team.
And no, they don't work first come first serve maybe oil changes. Different techs work on certain repairs. So first come first serve would be very inefficient.

Click to expand...

DuraYuk said:

Dude I've been here long enough to know that's not the case. There is a lot of misinformation on this forum and I'm one of the few people who cuts thru the BS.

In this situation I told you my advice. I articulated the best way I could. If that offended you sorry.

As for coming off harsh yeah facts and truth can hurt. When I've been proven wrong I concede. Sometimes I'm mistaken. Usually I'm not.

I was in the industry a long time and was top performer. Im the guy that fixed everyone's mistakes. I have those experiences which I do share for the betterment of this forum and individuals. Whether it's corporate bs, engineering , or technical expertise I did it all and still do.

With that said I give everyone the benefit of the doubt. It's easy to call BS when it's evident. Reading your story I didn't see that. I saw what the advisor told you and then your rebuttal. That's why I clarified if it was the tech who you spoke too. In which case you said it wasn't. So that let me believe the advisor just didn't have the full picture and connected the dots himself which led to your distrust. My only advice was to let it play out a bit longer but everyone here was saying it's ridiculous and to go further up. 10 days isn't long. There are plenty of places that can't even look at your car for 2 or 3 weeks maybe even a month.

Hope it all works out for you.

Click to expand...

Donnation said:

See, another perfect example. You claim to have been personally attacked but simply gloss over that when you are called out on it and go on some “I see through all the BS” rant. This aligns with ALL of your other posts. Ignore and structure your statements around your narrative to make it fit what you want even when it’s wildly inaccurate.

Click to expand...