Having major trouble with a dealer. Anyone have any advice on how to proceed?

Donnation said:

Lol you think I’m bullying him? I couldn’t be nicer when speaking to him. He’s had two weeks to ask the tech what the situation is and he hasn’t. So please, just stop.

Look, I get it. You are some type of GM employee sticking up for your company. And that’s fine, but you are totally lost here. From your “go try to buy a phone and see how long it takes,” to “Waiting in line at McDonald's takes forever too.” All of your takes are bizarre and wrong. All your posts wreak of an employee sticking up for their company and it’s honestly pathetic.

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Your mad that they are not dropping everything they are doing to help you. Your just a number. Im not an employee. Used to be. Understand how it works and am not entitled like so many here. Keep screaming.

The answers are not good enough for you.

DuraYuk said:

Your mad that they are not dropping everything they are doing to help you. Your just a number. Im not an employee. Used to be. Understand how it works and am not entitled like so many here. Keep screaming.

The answers are not good enough for you.

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I don't think that is what is desired better communication and clarity go a long ways
for instance if the service manager said we are waiting a on a response from the software team for a method to correctly re-install the software and that might take 3-4 business days to get a response, that would be clarity in the situation, and yes therefore it has to sit out in the back 40 while we continue to use our bays to make a income would probably be a sufficiently reasonable response someone would accept.

Doubeleive said:

I don't think that is what is desired better communication and clarity go a long ways
for instance if the service manager said we are waiting a on a response from the software team for a method to correctly re-install the software and that might take 3-4 business days to get a response, that would be clarity in the situation, and yes therefore it has to sit out in the back 40 while we continue to use our bays to make a income would probably be a sufficiently reasonable response someone would accept.

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He already told him. It wasn't good enough. He was questioning the battery and everything else.

GM advisors need good surveys. His survey is gonna be trash so they know it's a lost cause. Any extra won't get a proper resolution. So its not being expedited because why should they?

Im sure there is a tac case. Im sure they are working on it. Just the time frame, duration, and explanation isn't good enough for OP.

Being nice and friendly and understanding goes a long way when dealing with humans.

But I guess they don't teach that in schools anymore.

DuraYuk said:

He already told him. It wasn't good enough. He was questioning the battery and everything else.

GM advisors need good surveys. His survey is gonna be trash so they know it's a lost cause. Any extra won't get a proper resolution. So its not being expedited because why should they?

Im sure there is a tac case. Im sure they are working on it. Just the time frame, duration, and explanation isn't good enough for OP.

Being nice and friendly and understanding goes a long way when dealing with humans.

But I guess they don't teach that in schools anymore.

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I couldn’t be nicer when speaking to these people. I haven’t raised my voice, I haven’t demanded anything. I’ve asked for documentation showing What they’ve tried to get the vehicle fixed and they haven’t produced any. I’ve politely asked how a vehicle sitting in the back of the lot where the tow truck dropped it off with a dead battery is having software loaded on it, to which I have gotten no answer.

So please again, just stop. You seriously have no clue what you are talking about outside of being a GM talking head. I’ve led with being nice and humane and it’s gotten me no where, which is why I came here in the first place.

Donnation said:

I couldn’t be nicer when speaking to these people. I haven’t raised my voice, I haven’t demanded anything. I’ve asked for documentation showing What they’ve tried to get the vehicle fixed and they haven’t produced any. I’ve politely asked how a vehicle sitting in the back of the lot where the tow truck dropped it off with a dead battery is having software loaded on it, to which I have gotten no answer.

So please again, just stop. You seriously have no clue what you are talking about outside of being a GM talking head. I’ve led with being nice and humane and it’s gotten me no where, which is why I came here in the first place.

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Dude im reading your own posts. Your literally saying these people are lieing to you. You were given an explanation but didn't like what you heard.....or like you said...knew better.

The only advice you got from the people posting here to start a fire lol. Anything short of burning the place down and you accuse others of things too.

So I'm gonna go on a limb here and say you dont need advice as you only want to do one thing.

It's crazy that someone saying be polite and have patience is met with rude and sarcastic remarks.

Sign of the times I suppose. Or maybe my parents did something different. Good grief and good luck.

Curiously watching this unfold from here. I won't respond to you anymore. You already have your hands full. Wish the best.

DuraYuk said:

Dude im reading your own posts. Your literally saying these people are lieing to you. You were given an explanation but didn't like what you heard.....or like you said...knew better.

The only advice you got from the people posting here to start a fire lol. Anything short of burning the place down and you accuse others of things too.

So I'm gonna go on a limb here and say you dont need advice as you only want to do one thing.

It's crazy that someone saying be polite and have patience is met with rude and sarcastic remarks.

Sign of the times I suppose. Or maybe my parents did something different. Good grief and good luck.

Curiously watching this unfold from here. I won't respond to you anymore. You already have your hands full. Wish the best.

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Lol I’ve only responded to you because your posts are so ridiculous. I’ve gotten a multitude of messages from people here telling me to ignore you, so you must have a history of giving bad advice or sticking up for dealers when they shouldn’t be stuck up for. Nice job and keep up the great work.

Donnation said:

Lol I’ve only responded to you because your posts are so ridiculous. I’ve gotten a multitude of messages from people here telling me to ignore you, so you must have a history of giving bad advice or sticking up for dealers when they shouldn’t be stuck up for. Nice job and keep up the great work.

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That's exactly it. I'm the guy telling you to stop harassing the server. You have a few belligerent people egging you on.

going to a manager is not starting a fire, it's a reasonable escalation when the communication is lacking by the "advisor"
this does not insinuate that you are going to go in acting like a ass/child that deserves to be brought to the 1st in line
not all of us will cower and let people walk all over you, there is a reasonable way to get the answers deserved and that may require going over someones head.
It's as simple as that.
personally if I have ANY kind of issue and have to speak to the service manager I pull them to the side and speak with a normal demeanor, I also have known my local service manager for 20+ years we have a good relationship which is the way it should be. If it was any other way I would not be spending my money there, plenty of other dealers willing to take my money.

DuraYuk said:

That's exactly it. I'm the guy telling you to stop harassing the server. You have a few belligerent people egging you on.

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So in summary, your advice is that when I ask the service advisor what's going on with my vehicle and he says "We are attempting to load the software update on it."

And my response is "Great, how are you doing that when it hasn't moved from where the tow truck dropped it off and the battery is dead,"

And after two weeks he can't give me an answer to that question, I should just shrug my shoulders and go "oh well, they are busy."

Awesome advice, you must have been a spectacular employee for GM.

Donnation said:

So in summary, your advice is that when I ask the service advisor what's going on with my vehicle and he says "We are attempting to load the software update on it."

And my response is "Great, how are you doing that when it hasn't moved from where the tow truck dropped it off and the battery is dead,"

And after two weeks he can't give me an answer to that question, I should just shrug my shoulders and go "oh well, they are busy."

Awesome advice, you must have been a spectacular employee for GM.

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No you need to reach out to the owner. Then GM corporate and file a complaint. Outline how you need to be served first before everyone and everything. Tell them your service advisor is not answering your questions and has refused to take your calls while also deliberately lying to you.

When they give you an explanation tell them they are lying similar to how you accused your advisor of such when he didn't have the exact details verbatim from the tech.

Make as big a commotion as possible. Because only those that scream loudest are helped.

All jokes aside I told you what i thought. Your advisor didn't give you the best answer either thru inexperience or misinterpretation or just missing details. I doubt it was blatant contempt or lying. The rest of the negatives you assumed. You don't have answers yet because they are busy or dealing with it. And since the things they did tell you didn't jibe with you they are more careful of giving you any details for fear the show would get worse.

You can either be patient. Especially if they gave you a loaner and have some humility. Or don't and tear it all down.