Dealers suck.

After much frustration, I finally find the vehicle I want: a Yukon Denali with the Reserve Package, which has every single feature I would want. I had been in the process of moving from Miami to the DFW area. Dealer was one of the few that was reasonable when it comes to being near MSRP in my area. I am excited I don't have to wait 3-4 months of my rapidly depreciating vehicle to get what I want. I put a deposit on it so that when I finally move to this area I can just go and finish up the deal.

I tell my sales advisor I am on my way and would be there the next day. Well the next day comes and I am on the final leg of my trip. I get a call from a different Sales Manager. He asked me if I put a deposit and I say yes. Well he told me there was a mistake and misunderstanding. My deposit was linked to the stock number of the vehicle (which is apparently different when its in transit vs in the lot) and not the VIN number. As a result they sold the car I put my deposit are. I let him have it, and he apologized profusely and say that they are trying to find a car with the identical features and options... even offered to give me a "car" in the mean time. My sales advisor is as upset as I am. Clearly some other sales advisor and manager bought it under us (assuming all of the above is true).

So it is back to searching for a car I want. While I will be searching for other cars, I will be seeing what they do for me. I am incredibly glad that I put my deposit on a CREDIT CARD as insurance that this exact thing would happen.

Yes I will be looking at other dealers, but this market is beyond challenging and frustrating.


I will keep you all posted on the outcome of this issue.

In our area vehicles are starting to be in stock on dealer lots as time goes on you will be able to find vehicle that matches your needs and probably with rebates and deals under invoice. Like you said at different dealer.

If you have the patience, prices are coming down as lots fill up again. I see full lots all over where I live. I figure by first to mid spring, the ball will be in the buyers court or closer to it anyway.

Yep, SOME dealers do suck. We found a Tahoe that was exactly what we were looking for three years ago. Emailed to verify it was in stock, called and talked to a sales rep. to insure it was there. On the way up (2 hr. drive) we got a call from him and the Tahoe would be out in front ready for a test drive. We got there, didn't see it, walked in the front door. First desk/cubicle open to the front was a salesman with 6 or 8 plaques hanging, salesman of the year. Different guy. Wanted to BS some, finally got down to it. He went back somewhere to get the keys, gone 10 or 12 minutes. Came back and said our Tahoe went to the body shop yesterday to fix a scratch in the paint. But we have three or four others that might interest you. I thought we'd have to call the police to get out of there.

What happened is someone paid more for that vehicle. They already had your deposit so they figured the hook is in.

Really crappy and really shady but it happens a lot. They even sell people's ordered vehicles from underneath them.

If you follow along with people's orders here it is the norm. That's why some wait over a year only for their dealer to get the exact same spec that they ordered but it's for someone else. Then GM gets the bad wrap for crappy order process when it's actually the shady dealer.

Kind of amazing that through all the problems in the last couple years the (Dodge) Ram pickups were available and with good discounts and deals. Sure a lot of them around my area these days. Getting off topic here though, sorry.

tom3 said:

Kind of amazing that through all the problems in the last couple years the (Dodge) Ram pickups were available and with good discounts and deals. Sure a lot of them around my area these days. Getting off topic here though, sorry.

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You could say the same for all stellantis vehicles. Less demand more supply.

tom3 said:

Kind of amazing that through all the problems in the last couple years the (Dodge) Ram pickups were available and with good discounts and deals. Sure a lot of them around my area these days. Getting off topic here though, sorry.

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Tahoe/Yukon is the #1 selling large SUV

tom3 said:

Kind of amazing that through all the problems in the last couple years the (Dodge) Ram pickups were available and with good discounts and deals. Sure a lot of them around my area these days. Getting off topic here though, sorry.

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That's because anyone in their right mind wouldn't buy a RAM.......LOL

DuraYuk said:

You could say the same for all stellantis vehicles. Less demand more supply.

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Dealer a few miles from my house sells Wagoneers - they’ve had two of them sitting on their lot for a few months now.

One of them is MSRP $84K. Marked down to $68K… still sitting there lol.