Midlothian to Possession

esbrittain said:

Just curious how difficult it was to get your deposit back on the one you ordered. I had to put down a “non refundable” deposit and I just wonder how much of a fight they’re going to put up if I bail on that one to get a different one.

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1) they'll be able to sell it - probably for more than your agreed upon price
2) some of our dealers are saying non-fundable deposits, but the salesmen then say on the side they've refunded several - so you mileage may vary
3) some dealers are sticking to nonrefundable no matter the situation. One in particular is no longer taking deposits on credit cards as they had several prospective buyers to contest the charge to get out of the deposit...dealer is only accepting wire transfers now for the deposit ($1k)

I just received the same criptic message as @Jmarkgraf did last Friday:

HOLD status means no firm ETA on when the vehicle will be released to continue production. Currently, no further updates will be available from our Office and it is highly recommended to explore other sale options with the selling dealership or continue to stay on the list to be contacted by the dealership once movement have been started and ready for delivery.

More than 6 months into this process… WTF. Of course, this is so ambiguous… might mean no change and stop bothering us.

Makes you think they are hiding something

acapote86 said:

Out of curiosity. What’s on your build? Wonder if there’s anything you left off that helps speed things up.

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I have a Evergreen Gray LT. Lux pkg, DMax. and 20" wheels. I didn't order anything extra or delete anything.

Brand0n said:

Has your window sticker been generated? If so do you know when it became available?

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The WS showed up a few days after the build and over this weekend was on Chevy inventory .

TallDad said:

I juste received the same criptic message as @Jmarkgraf did last Friday:

HOLD status means no firm ETA on when the vehicle will be released to continue production. Currently, no further updates will be available from our Office and it is highly recommended to explore other sale options with the selling dealership or continue to stay on the list to be contacted by the dealership once movement have been started and ready for delivery.

More than 6 months into this process… WTF. Of course, this is so ambiguous… might mean no change and stop bothering us.

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I can’t believe you get this much detail on the chat. They don’t want to give up any info like that for gmc.

kate_t said:

I can’t believe you get this much detail on the chat. They don’t want to give up any info like that for gmc.

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Hello @kate_t , this was via e-mail from the executive resolution team. I never got anything from the chat, not even a status code. And I am not sure I would call this “information”…

GMC chat is very cryptic. It’s basically a WATER SANDWICH.

—-—————————————————
Your vehicle has been produced. At this time, we do not have an update for shipping. Your dealership has the tools available to see when the shipping status has been updated.

We are still awaiting a shipping update. GM audits all production vehicles to insure the absolute best quality prior to shipment. If issues are identified they are corrected prior to shipment. Delays can be extended based on potential material and labor availability. There is not a current event code listed on file at this time. Was there anything else I may be able to assist with?

todayusay said:

1) they'll be able to sell it - probably for more than your agreed upon price
2) some of our dealers are saying non-fundable deposits, but the salesmen then say on the side they've refunded several - so you mileage may vary
3) some dealers are sticking to nonrefundable no matter the situation. One in particular is no longer taking deposits on credit cards as they had several prospective buyers to contest the charge to get out of the deposit...dealer is only accepting wire transfers now for the deposit ($1k)

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Thanks, that’s helpful. My dealer asked for a credit card and it was a $3k (!!) deposit. Hopefully they won’t give me a hard time if I end up canceling. In my defense, I had just started looking and they were like “hey! We’ve got this one coming in that matches what you want! It’s already built, just waiting on an eta”. Then after I don’t hear anything for a couple weeks, I start looking into it and things are obviously not as simple as they made it seem.

esbrittain said:

Just curious how difficult it was to get your deposit back on the one you ordered. I had to put down a “non refundable” deposit and I just wonder how much of a fight they’re going to put up if I bail on that one to get a different one.

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Surprisingly not difficult at all. We had never discussed it as non-refundable. I was a bit worried myself, but a simple email explaining I couldn’t wait any longer etc. and they took care of it for me.