GM Corporate Escalation?

thespecialman said:

Yes, I could take the vehicle without the middle seat but I had a couple of family trips planned and that would be tough with putting gear in the middle and kids in the back. At the time they offered the older Tahoe that was a better option for me, but now that I'm in an Equinox I may re-consider.
Was really just hoping somebody here had a phone number or other method to get a response out of GM, as fruitless as that effort may be.

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unless you want to keep waiting for who knows how long I would just get the ebay one and slap it in there, even if the color is different it will work until the right part gets there.
I would ask the seller what that smudge is though on the right hand side.

Doubeleive said:

no defect, it's missing the 2nd row seat

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That's not what he said

Toasty said:

That's not what he said

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maybe you are reading somerthing different?

Regarding GM escalation
I have a 2022 Denali XL diesel, open issue since January 4th, waiting on a fix needed from GMC (dealer isn't the wait). The truck has been back and forth multiple times, absolutely pathetic response from GMC. (this isn't out of stock parts, this is corporate GMC not able to formulate a fix to an hvac issue on a denali)

I've called into their customer help line multiple times (1-800-462-8782) they will create a case and assign you a 'senior customer advocate'. Sounds impressive but they are a 3rd party who are not able to get any information out of GMC but they can call and complain to your dealer (who is waiting on an open case with GMC).

I've owned multiple brands and have warranty issues with multiple brands.
GMC escalation path is by far the least responsive by a landslide if I could get a replacement vehicle I'd let this one lemon law out.

Doubeleive said:

maybe you are reading somerthing different?

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"So I drove over and everything checks out except they told me there was a problem with the 2nd row seat when it came from the factory and they were waiting on a bracket or something to fix it." That doesn't say the seat is missing

Toasty said:

"So I drove over and everything checks out except they told me there was a problem with the 2nd row seat when it came from the factory and they were waiting on a bracket or something to fix it." That doesn't say the seat is missing

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That does not say defect anywhere and if you put 2 and 2 together, if there is no bracket then there is no 2nd row seat installed either unless it's flopping around back there somewhere.......
then he also states in his 2nd post there is 2nd row seat
doesn't take a rocket scientist,,,,,,,

thespecialman said:

Yes, I could take the vehicle without the middle seat but I had a couple of family trips planned and that would be tough with putting gear in the middle and kids in the back. At the time they offered the older Tahoe that was a better option for me, but now that I'm in an Equinox I may re-consider.
Was really just hoping somebody here had a phone number or other method to get a response out of GM, as fruitless as that effort may be.

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If it was me I would have them show you bracket to see what the problem is. You have purchased vehicle so you have paper work with VIN number call customer service 1-800-222-1020 with information on bracket and that you where told that part would be in asap see if they can help expedite part to Dealer.

Blackcar said:

If it was me I would have them show you bracket to see what the problem is. You have purchased vehicle so you have paper work with VIN number call customer service 1-800-222-1020 with information on bracket and that you where told that part would be in asap see if they can help expedite part to Dealer.

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if it only worked that way.....many people would be happy, especially the ones that have had there vehicles sitting at the dealer for longer than they have been able to drive them.
there are part and chip shortages, there is no secret menu to get around that.

How many waiting for seat bracket and that number for part doesn't come up. And as I said if it were me.Those dealers are so trustworthy

Doubeleive said:

That does not say defect anywhere and if you put 2 and 2 together, if there is no bracket then there is no 2nd row seat installed either unless it's flopping around back there somewhere.......
then he also states in his 2nd post there is 2nd row seat
doesn't take a rocket scientist,,,,,,,

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It certainly says there's a problem with the second row seat, not that it's missing, smh. For all we know, it's cracked/broken/loose. pretty hard to have a completely missing seat when there's no second row seat delete option.