Service Leveling System - 2021 Escalade

BTSRT said:

Were you lowered? If so, how low? Which links?

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Everything is stock , just when the air suspension stopped working it was stuck on the lowest setting , like when the vehicle lowers for easy exit . I’m about 2 inches higher than what I was stuck at when it didn’t work.

Gotcha - I"m lowered 2.5-3" all day. I had the message display twice when loading fuel and people while the vehicle was running.

I'm having the same issue. At just under 1,000 miles I had the "Service Leveling System" message and it is stuck at the lowest ride height. Funny thing is that the message appeared briefly and dismissed itself about 5 or 6 times. I had been using the automatic lowering when parked setting but I have not hauled anything but my family in it. I didn't drive it over the weekend but on my way to the dealer this morning the message did not reappear but it still has the same problem. So now I get to sit at the dealer while they figure this out. I'm not happy.

Mine is back in the shop for the same issue. They've ordered some kind of "actuator" that Cadillac suggests will fix the issue, but I presume they're beta testing their fix on me. Incidentally, I tried the battery disconnect before taking it in, but no such luck. Message stayed.

https://gm-techlink.com/?p=14237 take a look at this

Dugg said:

I'm having the same issue. At just under 1,000 miles I had the "Service Leveling System" message and it is stuck at the lowest ride height. Funny thing is that the message appeared briefly and dismissed itself about 5 or 6 times. I had been using the automatic lowering when parked setting but I have not hauled anything but my family in it. I didn't drive it over the weekend but on my way to the dealer this morning the message did not reappear but it still has the same problem. So now I get to sit at the dealer while they figure this out. I'm not happy.

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was the dealership able to fix your problem? I have been in my new Yukon Denali for less than a month with 250 miles abs I have the “service leveling light pop u

Dugg said:

I'm having the same issue. At just under 1,000 miles I had the "Service Leveling System" message and it is stuck at the lowest ride height. Funny thing is that the message appeared briefly and dismissed itself about 5 or 6 times. I had been using the automatic lowering when parked setting but I have not hauled anything but my family in it. I didn't drive it over the weekend but on my way to the dealer this morning the message did not reappear but it still has the same problem. So now I get to sit at the dealer while they figure this out. I'm not happy.

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I have a 2021 Denail with only 300 miles and I just had the same “service leveling system” light come in. They basically put my car in normal drive mode at all times until GM apparently updates how to fix or solve this issue. Has anyone had any luck through their dealership on solving this problem?

Goldenbear03 said:

Mine is back in the shop for the same issue. They've ordered some kind of "actuator" that Cadillac suggests will fix the issue, but I presume they're beta testing their fix on me. Incidentally, I tried the battery disconnect before taking it in, but no such luck. Message stayed.

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Any luck on fixing the problem?

Received the message today when the dealer loaded my front brakes in the rear. I came home discounted the battery for 10 sec. fixed for now.

Mbee07 said:

Any luck on fixing the problem?

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BTSRT said:

Received the message today when the dealer loaded my front brakes in the rear. I came home discounted the battery for 10 sec. fixed for now.

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I’m taking my car back in this Monday. When they first returned my car they basically did a system reset on the ALCM and communication was established again. However, when I walk up to my car it no longer lowers down and raises anymore for entry/exit. I also feel like the ride itself is not as smooth anymore and if the air suspension is off or now in normal mode? I was told they may have to flag a diagnostic claim straight to GM. This is so frustrating to have a new vehicle and now dealing with the air ride feature. I called multiple service GM dealerships today to see if anyone has figured it out? Sounds like GM Engineering is working on this problem and we may have to wait it out.