CD/DVD will not read - 2012 GMC Denali

bobsr · Feb 22, 2020

The other day the CD in the factory supplied Bose unit stopped working with the message "disc not read". Everything else works including rear camera, radio, GPS' etc in the module. I don't think the DVD works either for the back seat video, but I have never used it. But I'm sure it also can not read the disc.

So I took it locally and they took it out and determined that the mechanics of moving the discs in and out and internally needs to be replaced. They got a quote from a repair facility they use in another state of $750-- to repair this. Sounds unreasonable to me!

Anyone have any experience with this kind of a repair? I'm a record collector and go back all the way to Edison Diamond discs, and can find repair people for reel to reel decks, 8 tracks, tube type amps etc. So there must be people out there who specialize in repairing these "high tech" auto audio systems that are complicated by design.

Local car audio dealer repair people said they could replace the system with an aftermarket unit for about that same price, but based on what I have read on this site, that''s probably not a wise move. LOTS of issues apparently. At my age, the factory Bose system sounds fine!

Vehicle has about 125,000 miles and no other problems. We really like it. Would appreciate your thoughts on possible solutions for this repair, or used replacement or other ideas. Thanks.

Joseph Garcia · Feb 22, 2020

I ripped out my entire Bose system and replaced it with aftermarket components, so replacing the Bose head unit with an aftermarket head unit is certainly feasible.

If you want to stay with a Bose head unit, you could most likely find one at a salvage yard at a fraction of the price ($750) quoted to you for a repair.

Update: I'll make you a better offer. You can have my Bose head unit for the cost of shipping, which should be under $50. It will free up some much needed shelf space for me. If you are interested, open up a Conversation with me to discuss further.

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Doubeleive · Feb 22, 2020

bobsr said:
The other day the CD in the factory supplied Bose unit stopped working with the message "disc not read". Everything else works including rear camera, radio, GPS' etc in the module. I don't think the DVD works either for the back seat video, but I have never used it. But I'm sure it also can not read the disc.

So I took it locally and they took it out and determined that the mechanics of moving the discs in and out and internally needs to be replaced. They got a quote from a repair facility they use in another state of $750-- to repair this. Sounds unreasonable to me!

Anyone have any experience with this kind of a repair? I'm a record collector and go back all the way to Edison Diamond discs, and can find repair people for reel to reel decks, 8 tracks, tube type amps etc. So there must be people out there who specialize in repairing these "high tech" auto audio systems that are complicated by design.

Local car audio dealer repair people said they could replace the system with an aftermarket unit for about that same price, but based on what I have read on this site, that''s probably not a wise move. LOTS of issues apparently. At my age, the factory Bose system sounds fine!

Vehicle has about 125,000 miles and no other problems. We really like it. Would appreciate your thoughts on possible solutions for this repair, or used replacement or other ideas. Thanks.

there are no issue's at all with putting in a aftermarket head unit (IF it is done correctly and you purchase a good name brand product) there is plenty of junk out there that would have issue's
that being said, just google "gm radio repair" there are a few company's out there that do repairs or even a swap for another factory unit, you would just need to pull the radio out and send it to them it's fairly easy to do, you just need some plastic trim tools and a 7 or 8 mm socket wrench.

swathdiver · Feb 22, 2020

bobsr said:
The other day the CD in the factory supplied Bose unit stopped working with the message "disc not read". Everything else works including rear camera, radio, GPS' etc in the module. I don't think the DVD works either for the back seat video, but I have never used it. But I'm sure it also can not read the disc.

So I took it locally and they took it out and determined that the mechanics of moving the discs in and out and internally needs to be replaced. They got a quote from a repair facility they use in another state of $750-- to repair this. Sounds unreasonable to me!

Anyone have any experience with this kind of a repair? I'm a record collector and go back all the way to Edison Diamond discs, and can find repair people for reel to reel decks, 8 tracks, tube type amps etc. So there must be people out there who specialize in repairing these "high tech" auto audio systems that are complicated by design.

Local car audio dealer repair people said they could replace the system with an aftermarket unit for about that same price, but based on what I have read on this site, that''s probably not a wise move. LOTS of issues apparently. At my age, the factory Bose system sounds fine!

Vehicle has about 125,000 miles and no other problems. We really like it. Would appreciate your thoughts on possible solutions for this repair, or used replacement or other ideas. Thanks.

Buy a used or broken one from a wrecking yard or ebay and take it apart and replace the parts yourself at the kitchen table. Some time ago I came across folks to who sell refurbished ones, let me see if I can remember...

bobsr · Feb 22, 2020

Joseph Garcia said:
I ripped out my entire Bose system and replaced it with aftermarket components, so replacing the Bose head unit with an aftermarket head unit is certainly feasible.

If you want to stay with a Bose head unit, you could most likely find one at a salvage yard at a fraction of the price ($750) quoted to you for a repair.

swathdiver · Feb 22, 2020

I think we did business with the latter one many many years ago, looks familiar and if I'm right, had great service and no problems.

https://www.ebay.com/itm/REPAIR-SER...D-DVD-Rom-Player-Screen-Factory-/172823136701

https://oemradios.com/gm_radios.php

Joseph Garcia · Feb 22, 2020

Photos of the Bose head unit that I removed.

swathdiver · Feb 22, 2020

Joseph Garcia said:
Photos of the Bose head unit that I removed.

View attachment 241139 View attachment 241140 View attachment 241141

Bob's radio is different than ours Joe, his is hard drive map based, we have the disc in back of the screen.

bobsr · Feb 22, 2020

Thanks for your comments and advice. I will see what I can find on the net, ebay, junkyards etc.

bobsr · Feb 22, 2020

Thanks Joe for taking the time to send the photos and tech details. And to Swathdiver for explaining the difference in the technology. Mine is now "old" as a 2012... But still way too complicated for me... My first car was a 54 Ford Victoria 2 door hand me down... radio was much simpler...

CD/DVD will not read - 2012 GMC Denali

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