Dealer has had my '15 Denali for 3 months. What should I do?

915_Tahoe said:

Same issue were having on the Chevy Cruze 1.3L turbo, short demand on valve covers which we naw have. But the turbos are on a long backorder, have customers waiting for about 4-5 months or more.

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This blows my mind.

If, at any time in the sales process, prospects were to realize that the product could fail and that 4 to 5 months could pass before a part were available, I figure somewhere north of 95% of them would clock out.

How can this possibly be seen as OK by anybody?

I picked up my truck on Monday morning. The dealership was insistent that it's a maintenance issue but did give me a 15% discount. I don't believe it's ever worth doing much negotiating with a service manager so, I paid the $415 and drove to work. So far the ride is improved. Cruising speed RPMs are slightly up as well. I'll continue to work with GM to see if we're able to find a resolution that doesn't include me purchasing my first Japanese vehicle. Thanks for all the helped and let me vent! Hopefully this ends the saga.

Isnt it standard practice for dealership to provide you a loaner? I remember when my lexus got a dash replacement, they gave me a newer version of my car. When that happens, you can care less how long they take. I would demand a loaner. If things are in back order, its not their fault but you should not be negatively impacted as well.

Wow man!? I’ve been here before but had either a V8 version of my allroad or $80k A8L as a loaner as a sub for my $28k allroad 2.7 w/ 6SP M. The cylinder head on the pass side bank had a flaw in the casting that set off the knock sensor. It took a month to diagnose.

My first thought when reading the initial thread was a naive owner or the creation of a bait post. Are facts from the owners recollection of events missing?


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Meccanoble said:

Isnt it standard practice for dealership to provide you a loaner? I remember when my lexus got a dash replacement, they gave me a newer version of my car. When that happens, you can care less how long they take. I would demand a loaner. If things are in back order, its not their fault but you should not be negatively impacted as well.

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He stated he had an Acadia SLE loaner.

As an update: I had some local lemon law attorneys send a claim over to GM in September. After the standard processing period I heard back this week. GM is offering a $3k settlement with a standard release of claims.

tdowns12 said:

As an update: I had some local lemon law attorneys send a claim over to GM in September. After the standard processing period I heard back this week. GM is offering a $3k settlement with a standard release of claims.

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Do you have your vehicle back yet?

Yes! I got it back on September 23rd. All told it took 126 days to get it fixed.

I've been around the automotive world for some time, purchased new and used vehicles and had them serviced under warranty and out of pocket - just as all of you have.

This story enrages me.

I get it that GM produces millions of these trucks and engines. And that failures are statistically few and far between. But to take over four months to complete a repair of a failed injector because they can't get their hands on ONE HEAD GASKET of their OWN proprietary design is literally insane.

Obviously this experience is the exception and not the rule but man, does it still speak volumes of what's going on at GM.

Prospect62 said:

I get it that GM produces millions of these trucks and engines. And that failures are statistically few and far between. But to take over four months to complete a repair of a failed injector because they can't get their hands on ONE HEAD GASKET of their OWN proprietary design is literally insane.

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+1, and also the casual attitude a number of the owners on this thread have taken to it is surprising as well.

We aren't talking about a low-volume BMW M-series engine or something. This is a head gasket for a 5.3l General Motors small-block V8; there are millions of them on the road.