Help-2024 Tahoe Stalled

[NT1978]

I wanted to provide an update on this situation. National GM called and said that they would only allow me to get a rental vehicle for $44 a day while I wait for my part to come in and my Tahoe to be fixed. This is such a dumb policy as it barely covers a sedan. My dealer is working to get an exception, but I am not happy with GM service. Has anyone else had this issue when having such a major thing go wrong with a new vehicle? All my fears about leaving Toyota and Honda to come to GM seem to be coming true.

 

[JGinLA]

Add one more FPCM. Took about a week for diagnosis, then two or three days to finish. "22, 6.2, broke down 7-1-24 with 16,000 miles.

 

[NT1978]

Add one more FPCM. Took about a week for diagnosis, then two or three days to finish. "22, 6.2, broke down 7-1-24 with 16,000 miles.

Thanks for sharing. Did they put a whole new engine in for you? If so, have you had any issues with the new one?

I specifically went with the 5.3 as I looked at feedback on here and it seemed most were having issues with the 6.2. The dealer said they don't have spare 5.3's available so they will have to pull one off the factory line that is scheduled to go in a new vehicle being built.

 

[KMeloney]

Thanks for sharing. Did they put a whole new engine in for you? If so, have you had any issues with the new one?

I specifically went with the 5.3 as I looked at feedback on here and it seemed most were having issues with the 6.2. The dealer said they don't have spare 5.3's available so they will have to pull one off the factory line that is scheduled to go in a new vehicle being built.

Doesn't "FPCM" mean "fuel pump control module"? Why would they replace the whole engine if just the module crapped out?

My mother's '09 Caddy DTS' FPCM just crapped out this summer. Its failure didn't cause any damage to anything. The engine just wouldn't turn over once the module failed. Everything was fine once the module was replaced.

 

[KC 2013 Tahoe]

Thanks for sharing. Did they put a whole new engine in for you? If so, have you had any issues with the new one?

I specifically went with the 5.3 as I looked at feedback on here and it seemed most were having issues with the 6.2. The dealer said they don't have spare 5.3's available so they will have to pull one off the factory line that is scheduled to go in a new vehicle being built.

To quote GM's Quality website:
"At GM, we’re focused on engineering high-quality, durable and reliable products that hold up to the every day."

Given all the blown engines and failing electronics I'm reading about, does that really seem to be the case?

Perhaps an update is in order... something to the effect:
"At GM, our staff of remote, third world designers and suppliers assure you'll soon be on a first name basis with your dealership's friendly and helpful service and parts staff on a regular basis."

 

[JGinLA]

Thanks for sharing. Did they put a whole new engine in for you? If so, have you had any issues with the new one?

I specifically went with the 5.3 as I looked at feedback on here and it seemed most were having issues with the 6.2. The dealer said they don't have spare 5.3's available so they will have to pull one off the factory line that is scheduled to go in a new vehicle being built.

No new engine. My wife knows I curse too much already.

 

[B-train]

I would jump up and down with GM on this. $44/day for a rental.....what a joke. If they can't build a quality vehicle, then they should at least let you drive the equivalent size vehicle while yours is being fixed.

There are many posts here about the 2021 and newer engine dilemmas and their outcomes. If you want to keep the vehicle, demand and extended warranty! If you don't feel good about it now, you could pursue a buyback and see where that gets you. Then you could buy a Honda or Toyota (I've been GM loyal my whole life, but my views have been changing based on their chitty quality and high prices, so I don't blame anyone for voting differently with their money).

 

[KMeloney]

There are many posts here about the 2021 and newer engine dilemmas and their outcomes. If you want to keep the vehicle, demand and extended warranty! If you don't feel good about it now, you could pursue a buyback and see where that gets you.

Wait— we’re still talking about a fuel pump module (that is notorious for failing for years now), right? You’d look into a buyback over a failed fuel pump module?

 

[Blackcar]

Wait— we’re still talking about a fuel pump module (that is notorious for failing for years now), right? You’d look into a buyback over a failed fuel pump module?

If you can go back and read OP post #17

 

[KMeloney]

If you can go back and read OP post #17

Got it. His post looked like it was referring to the post just before it.

 

[NT1978]

I would jump up and down with GM on this. $44/day for a rental.....what a joke. If they can't build a quality vehicle, then they should at least let you drive the equivalent size vehicle while yours is being fixed.

There are many posts here about the 2021 and newer engine dilemmas and their outcomes. If you want to keep the vehicle, demand and extended warranty! If you don't feel good about it now, you could pursue a buyback and see where that gets you. Then you could buy a Honda or Toyota (I've been GM loyal my whole life, but my views have been changing based on their chitty quality and high prices, so I don't blame anyone for voting differently with their money).

My dealer agrees that the $44 a day policy is ridiculous. Luckily they escalated and I now have a Suburban loaner until my Tahoe gets fixed. Also, I already purchased an extended warranty for 7 years are you suggesting I should ask for more?

My biggest fear is that the new engine could also have issues. Has anyone had that happen where the engine goes out more than once?

 

[KMeloney]

My biggest fear is that the new engine could also have issues. Has anyone had that happen where the engine goes out more than once?

Yes, someone here had his engine and the replacement go on him. But I have to believe that those are some seriously slim odds, at least now (especially if we're to believe that this failure has occurred enough that GM has worked through a lot of the supply of replacement engines that also might have been assembled with the same lot of bad parts).

Fingers crossed!

 

[B-train]

My dealer agrees that the $44 a day policy is ridiculous. Luckily they escalated and I now have a Suburban loaner until my Tahoe gets fixed. Also, I already purchased an extended warranty for 7 years are you suggesting I should ask for more?

My biggest fear is that the new engine could also have issues. Has anyone had that happen where the engine goes out more than once?

I would ask them to pay for the warranty. You shouldn't have to for piece of mind, let GM win your business back.

 

[KC 2013 Tahoe]

So what good is it to keep the vehicle if even the replacement Fuel Pump modules are failure-prone too?
These failures rarely occur at a good time or place. Truly maddening on what otherwise are rather sexy SUV's

Given the only option is to replace a failed module with another that's failure-prone too, I'd opt for a vehicle buy-back if that option were on the table.

Eventually the market figures out how failure-prone these newer GM vehicles are.
Resale prices will likely tumble into the proverbial cellar along with the brand's reputation.

Perhaps the aftermarket (Dorman, Bosch, etc) will develop a better module, but not much use if you're tied to a factory warranty and the GM dealer is forced to use genuine GM parts.

Sadly GM (Delco Electronics) used to design and build their IC's/chips in Kokomo, IN (GMCH) but they shuttered the plant to save money in 2017. https://www.freep.com/story/money/c...3/06/05/uaw-kokomo-indiana-video/70288494007/

GM now sourcees their electronics offshore. In a unique twist of fate, GM used the large GMCH parking lots to store new unsellable vehicles awaiting chips to arrive from overseas post-pandemic:

Kokomo GM plant becomes storage lot for new trucks waiting for parts

KOKOMO, Ind. (WISH) — General Motors has been staging their trucks at a Kokomo facility on the south side of the Howard County city for a year. I-Team 8 was told General Motors sends a crew to Kokomo with the parts needed to finish the trucks before they are taken to dealerships. “You know, we...

www.wishtv.com

 

[Bkihum]

I would ask them to pay for the warranty. You shouldn't have to for piece of mind, let GM win your business back.

Yes in fact I did have it happen on the replacement during the initial start up of the new engine. It never made it out of the shop. Ran for 15 min

 

[NT1978]

I wanted to provide an update on my situation. I just got my Tahoe back and it was out of service for about a month. My dealer came through for me by escalating the situation within GM and getting me a Suburban loaner for nearly a month. Also, when they put in the new engine they could still tell something was not right and realized the entire fuel pump was the root cause of the problem. Thus they replaced the fuel pump as well and sounded confident they had fixed the root cause.

I am hopeful that there are no more issues. Has anyone had a fuel pump and engine failure happen multiple times?

 

[BacDoc]

I wanted to provide an update on my situation. I just got my Tahoe back and it was out of service for about a month. My dealer came through for me by escalating the situation within GM and getting me a Suburban loaner for nearly a month. Also, when they put in the new engine they could still tell something was not right and realized the entire fuel pump was the root cause of the problem. Thus they replaced the fuel pump as well and sounded confident they had fixed the root cause.

I am hopeful that there are no more issues. Has anyone had a fuel pump and engine failure happen multiple times?

Good to hear you are back in the truck!

As others have mentioned, you should get GM to pay for the extended warranty you purchased when new. You bought that for “extended protection” and you should push that and get GM to earn your business.

 

[Blackcar]

I wanted to provide an update on my situation. I just got my Tahoe back and it was out of service for about a month. My dealer came through for me by escalating the situation within GM and getting me a Suburban loaner for nearly a month. Also, when they put in the new engine they could still tell something was not right and realized the entire fuel pump was the root cause of the problem. Thus they replaced the fuel pump as well and sounded confident they had fixed the root cause.

I am hopeful that there are no more issues. Has anyone had a fuel pump and engine failure happen multiple times?

Are they saying fuel pump caused engine to be replaced?

 

[KMeloney]

Are they saying fuel pump caused engine to be replaced?

Interested in hearing the response too, 'cause that doesn't sound right.

 

[blanchard7684]

If the dealer misdiagnosed the issue in such dramatic fashion that an engine replacement happened instead of a fuel pump replacement, the dealer will get a huge charge-back and eat that cost.