Front Dash Crack

[Bubba_A]

I have a 2007 Tahoe, and have recently found a crack on the front dash. I was wondering if anybody else has had issues with the dash cracking for no apparent reason. By the way, it is on the back side of the top dash right behind the airbag cut out for the passenger.

[Modded]

Don't know why that would happen unless someone tried to remove that top dash trim peice and borke it in the process.
You could always just but that top dash trim peice only from www.gmpartsdirect.com and be good to go?
When I mean top dash trim peice their is a one pice that goes from the driver side to the passenger side behind the airbag that holds the DRL light sensor in the middle.

[Bubba_A]

Thats what I was thinking about doing, just do not know how to remove it. by the way, it is not the back section, it is the front section that runs the entire length of the dash and around the A/C vents and Stero.
Do you know how hard it is to remove and replace?

[Modded]

Yeah changing that part would be pretty hard and ver expenive as it is a big peice.
Looks like you may have to leave it as is.....

[skitch]

I have a 2007 Tahoe, and have recently found a crack on the front dash. I was wondering if anybody else has had issues with the dash cracking for no apparent reason. By the way, it is on the back side of the top dash right behind the airbag cut out for the passenger.

Yes...I just recently noticed a crack in my dash as well. It is just above the steering wheel to the right of the coutoured hump. I was looking online and also found another post from another Tahoe owner with a picture attached showing the same exact crack as mine. Manufacturing defect ? I have taken very good care of my Tahoe so I can't believe this has happened.

[waynesoffroad]

Yes...I just recently noticed a crack in my dash as well. It is just above the steering wheel to the right of the coutoured hump. I was looking online and also found another post from another Tahoe owner with a picture attached showing the same exact crack as mine. Manufacturing defect ? I have taken very good care of my Tahoe so I can't believe this has happened.

Mine also cracked almost at the same spot as yours. Mine is just on the left side of the hump. I bought it at Carmax and they are repairing it under there 30 day warrenty!

[skitch]

Attached are pics of the crack in the dash of my 2007 Tahoe. I am convinced this is a manufacturer defect and am looking for anyone else that has noticed a similar crack in their dash. I have found others on the net that have the same crack in the same spot.

[Thomas Pelfrey]

I have a 2007 yukon that has the same problem with cracking dash this should not happen on a 2 year old truck . im going to take it to the dealer to see what thay say

[TEXAS DEMON]

same issue with my sisters yukon.

[sbtessier]

This past Sunday, I discovered the same issue with my 2007 Tahoe. It is at the dealership right now and they are denying coverage under manufactures warranty. Obviously, I'm not giving up so easy since I found this forum/post.

[bamafutbal]

just found a second crack, first one is on driver side hump, second one is on the passenger airbag :emotions122:

[Hughski]

Hello everyone my 2007 dashed cracked almost the same way. I brought mine down to the dealer yesterday and they are going to replace it. They said they haven't seen one but asked no questions and ordered the part. He informed me that the dash is all one part. It is not like the 2006 where the top part is separate. The service writer said it would be an all day Job and may need to stay over night. So before changing it out bring it to your dealer. Doesn't hurt to check these days.

[sbtessier]

just found a second crack, first one is on driver side hump, second one is on the passenger airbag :emotions122:

This is the same way mine was cracked. Dealership originally denied the claim and wanted $1100 P&L to replace it. Their reason for denial was that we had to have smashed the dash for that type of damage to occur. I called GM customer service and a relative that works at a GM dealership to find out what my options were to fight the denial. We went to pick the vehicle up and surprisingly they had received the approval to replace the dash under warranty.

[Tonygxp]

This is the same way mine was cracked. Dealership originally denied the claim and wanted $1100 P&L to replace it. Their reason for denial was that we had to have smashed the dash for that type of damage to occur. I called GM customer service and a relative that works at a GM dealership to find out what my options were to fight the denial. We went to pick the vehicle up and surprisingly they had received the approval to replace the dash under warganty.

glad to hear it.

[sfloorman]

The only way we are going to get GM to replace these defective dashboards is to show up in numbers. I have set up a group on facebook to see how many of these units have this problem. You will be able to post pictures of the cracks.

http://www.facebook.com/photo_search.php?oid=251892298253&view=user#/group.php?gid=251892298253&ref=nf

[LTZboy]

Has anyone checked to see if there are any similarities on the ones that have cracked? Like have you used armor all, color of dash, how many hours of sun per day. Not saying there isn't an issue but seems like some factors may be causing them to crack over others.

[bamafutbal]

2-3 time armor all, car is garaged. contacted armor all and told them that the service guys are telling us that armor all caused the cracked dash, they basically said he was full of crap

[slydoghoward]

I own 2007 Chevy Tahoe with 3 cracks on dashboard in similar location. I believe this to be a manufacturing defect. I called GMC customer service at
(800) 222-1020 to file a complaint. I was given a reference number:
71-799403042. I urge each of you to call and reference this number and your issue. If enough complaints are called in, GMC may take a look at this issue.

Feel free to contact me at slydoghoward@aol.com.

---------- Post added at 01:44 PM ---------- Previous post was at 01:42 PM ----------

I own 2007 Chevy Tahoe with 3 cracks on dashboard in similar location. I believe this to be a manufacturing defect. I called GMC customer service at
(800) 222-1020 to file a complaint. I was given a reference number:
71-799403042. I urge each of you to call and reference this number and your issue. If enough complaints are called in, GMC may take a look at this issue.

[2007chevy5.3l]

No cracks here, ive always used a sun shield in the summer and the vehicle is always in the shade because i park under a oak tree. Also wipe the dash with cleaning wipes from time to time. Hope im one of the fortunate ones

[slydoghoward]

This past Sunday, I discovered the same issue with my 2007 Tahoe. It is at the dealership right now and they are denying coverage under manufactures warranty. Obviously, I'm not giving up so easy since I found this forum/post.

Where are you located? I have the same problem and I am in Georgia and trying to have mine repaired by GM.

[sbtessier]

Where are you located? I have the same problem and I am in Georgia and trying to have mine repaired by GM.

I am in Minnesota. Eventually they did replace our dash, but not after accusing us first of doing the damage ourselves. Not sure if it was the complaint I filed with GM Customer Service, a call made by a family member from another GM dealership, or both - doesn't matter really since it is now fixed. Good luck!

[slydoghoward]

Here's pics of mine showing same crack in same location. Mine is a 2007 Tahoe and I just noticed in a week ago.

[denash]

My dash is cracked in the same spot as all the others, I already called and hopefully GMC will do the right thing and replace it at no charge. So far they offered to cover 80% because my Yukon is out of warranty, but like I told the customer service person ; I'd agree with that offer if it was something that goes thru normal wear from daily mechanical use but a dash does not and you'd expect a dash to last a minimum of 10 years. I have a 1999 Toyota that never goes in the garage and the dash is in perfect condition my Yukon gets pampered and cracks for no reason, WTH???. BTW I was about to purchase a foreign hybrid but I did not because I've been looking forward to the new Chevy Volt but now i'm seriously having second thoughts.

---------- Post added at 03:56 PM ---------- Previous post was at 03:52 PM ----------

No cracks here, ive always used a sun shield in the summer and the vehicle is always in the shade because i park under a oak tree. Also wipe the dash with cleaning wipes from time to time. Hope im one of the fortunate ones

I use a sun shield, wipe it down and park it in the garage and it still cracked....
I was told by the dealer that those are stress points that cracked from a poorly designed dash, so if you're lucky enough not have that problem (yet) I'd still keep my eye on it, after all the dash on your Tahoe/ Yukon is not a one of a kind.:Wedgie:

[llllljrlllll]

I have a 2007 Tahoe, and have recently found a crack on the front dash. I was wondering if anybody else has had issues with the dash cracking for no apparent reason. By the way, it is on the back side of the top dash right behind the airbag cut out for the passenger.
I took my car to get detailed today, after having my ls 07, since 07, i had never had armor all touch my dashboard, but today i said f--- it, do it. The detail guy tells me, "before I do the dash, you have a cracked, just above the airbag, on the passenger side. I looked. And yep there is a crack, my Hoe is out of warranty, has anybody had success having gm change their dash.

[Tcwhite]

I have a crack on the front side of the passenger side airbag. The dealership got a third party interior guy to come in and try to fix it. He did a shitty job and a couple days later it was back to being cracked. My girlfriend took my truck up there last week and was trying to get the service writer to warranty it. He told her that if I didn't have an extended warranty that gm would replace it for free but since I have an extended warranty I would have to pay out of pocket for the dash which is $600 plus labor. What kind of shit is that? I told him I didn't mind paying my $100 deductible extended warranty thing to get it fixed. I told him that I was going to call gm this week and tell them what I think. Who else agrees with me?

[Modded]

I sure do agree with you Todd, a cracked dash in any car over $20k new or used in unacceptable in every way.
If this ever happened to me, I would flip out ig they tried to say they can't cover it!

[tx07tahoe]

That makes no sense. Hope it all works out.

[byukon10]

I have a 2007 GMC Yukon and the dash board above the steering wheel has cracked. Also, the painted surfaces under the ac vents of the driver side and middle units above the navigation are bubbling up as well. After looking at some of the other posts I called the GM customer service number, got a SR#, and the CSA told me to take it in to a chevy dealership that is 5 miles from my house, closest GMC is 30 miles. After taking it in and after an hour of waiting, stupid advisor comes back and says that I have a GMC and they only service Chevys. So I called the customer service number back and explained the situation about what happened at the dealership. CSA told me the original person working on the case will call me back. Will give update as soon as I hear something.

[haneyweb]

I have a 2008 tahoe and i have the same cracked dashboard above my steering. It just happened last week. Im going to contact the dealership and see what they say.

[stevek]

I have a 2008 tahoe and i have the same cracked dashboard above my steering. It just happened last week. Im going to contact the dealership and see what they say.

"This shit is fucked"

I'm sure there would be some attorney that would start a civil suit if it was common enough... there have to be probably damn near 100k Tahoes, Yukons, Escalades out there. Maybe it's the plastic used in the black dash only? Has anyone with a tan had a crack?

[billy76]

I have never used anything on my dashboard but a damp cloth to clean it. I always park under a carport, with my sun visor in the windshield whenever it's parked.

Today I got in the the truck, and this is what I saw.

http://www.tahoeyukonforum.com/forum/attachment.php?attachmentid=6152&stc=1&d=1282450065

6152

This has to be a factory defect.

I had the truck over at the dealership this afternoon for another common issue; the differential was acting up, and I mentioned my dash, but because my 3/36,000 warranty is up they said there was nothing they could do.

That sucks!

[llllljrlllll]

For those following this thread, just call gm directly, they will have you take the hoe to the dealer for inspection, this is happening often enough. Forget the dealer, theyll just give you the run around. call gm directly. I'm having my dashboard replace free of charge, of course you have to complain, and tell them it's unacceptable. 07 Tahoe LS

[ayyubam2002]

my 07 yukon has the same crack in the dash.

[White07Tahoe]

I am too lazy to read the whole tread but I have the same problem on my 07 tahoe. The crack starts at the top left of the pas airbag and runs towards the front of the truck. Common problem? Solutions?

---------- Post added at 10:37 PM ---------- Previous post was at 10:34 PM ----------

I just read some more and saw that it is a common problem. So, I'm going to try my luck at a local stealership and if that doesen't work then go up to GM.

[llllljrlllll]

I am too lazy to read the whole tread but I have the same problem on my 07 tahoe. The crack starts at the top left of the pas airbag and runs towards the front of the truck. Common problem? Solutions?

---------- Post added at 10:37 PM ---------- Previous post was at 10:34 PM ----------

I just read some more and saw that it is a common problem. So, I'm going to try my luck at a local stealership and if that doesen't work then go up to GM.
Forget the dealer, just call GM. Dealer just gives you the runaround, specially if your hoe is out of warranty

[Jleejr]

I have a 2007 Tahoe, and have recently found a crack on the front dash. I was wondering if anybody else has had issues with the dash cracking for no apparent reason. By the way, it is on the back side of the top dash right behind the airbag cut out for the passenger.

My 2007 Yukon also is cracked by the airbag and by the left side of the steering wheel hump. If you know of any redress from GMC or of any class action law suits please let me know.

[Filthy]

There is a firm out of Dallas, TX that is getting ready to take on GM over this exact issue. There will be a process of contacting owners of the vehicles effected, and having them sign a "petition" of sorts. It will probably be closer to first quater 2011, before we see anything come out of this, but its happening. Best case scenerio would be for them to force GMs hand in this, and hopefully they will release a TSB on this issue, and belly up to their design flaw that has caused this problem in 1,000's of vehicles.

[denayer]

I just noticed it today, this was the coldest day since last winter here in Kansas. After we went out to shop some and the inside temp went up with some sun light on the dash the crack formed back in place. At first it was offset with a raised mismatch. I take great care of my Tahoe, I think it is a great vehicle, garaged and clean.

The Door Handle chrome came loose and we had a recall for those, maybe this will end up being a recall too.

I hit 66k this week and am out of warranty, but I think they will have to cover this.

Here are the images:

http://www.dannydenayer.com/images/Tahoe_Dash_1.JPG

http://www.dannydenayer.com/images/Tahoe_Dash_2.JPG

http://www.dannydenayer.com/images/Tahoe_Dash_2.JPG

[timjohnson22]

My dash was cracked in the same area. I took it to the dealership for another issue and a tech told me that the dash is under warrenty and I could get it fixed. He said that alot of dealerships will try to turn you away because it takes so long to fix. I would take it to another dealership try a GMC dealership.

[red02chevy]

My girlfriends and my dad's (both have 07 LTZ's) have the crack by the passenger air bag.....has there been anything on this yet to get it fixed?

[pimpske]

This is exactly where my crack is in my 2007 lt tahoe.hope something gets done about this...
I have never used anything on my dashboard but a damp cloth to clean it. I always park under a carport, with my sun visor in the windshield whenever it's parked.

Today I got in the the truck, and this is what I saw.

http://www.tahoeyukonforum.com/forum/attachment.php?attachmentid=6152&stc=1&d=1282450065

6152

This has to be a factory defect.

I had the truck over at the dealership this afternoon for another common issue; the differential was acting up, and I mentioned my dash, but because my 3/36,000 warranty is up they said there was nothing they could do.

That sucks!

[BAMFTX]

yup I have the exact same issues. cracked dash on passenger side near the air bag and drivers side near the hump.

[BBHOE]

Son of a.....

Wish I would have read this forum before I had already replaced my dash myself! I had similar cracks to everyone else here, one right behind the hump of the cluster, and 2 behind the cover for the passenger airbag. I'm at 90K miles now, I didnt even think about going to the dealership because I figured they would turn me down in a heartbeat. I wonder if GM will at least reimburse me for the part I bought, its not like they have to pay for the 5 hours labor I spent on it! Anyone think I'll have any luck?

[Freenaz]

As I read this during lunch I realized I wouldn't be able to get any work done until I went and checked mine out. Shit! I didn't see it 3 weeks ago when I bought it. Turns out I have a crack above the passengers side airbag like everyone else. Oh well once the extended warranty transfer is complete I can get it fixed but I might wait until its closer to the warranty expiration.

[llllljrlllll]

My girlfriends and my dad's (both have 07 LTZ's) have the crack by the passenger air bag.....has there been anything on this yet to get it fixed?
Get GM's number, and complain about it. That's what I did. I took mine to the dealer, they told me it was out of warranty, and they gave me gm's number. I talk to gm and told them that I don't ride the dashboard, which ever way they look at it, the dashboard is still new. It's not like the engine, tires, etc. It never touches the road, so there should be no reason, as to why it had cracked. Sound pissed though, don't give in, if you do, you are fu&$ed. Within a week, they had called me back, and told me to take it to the dealer, so they can inspect it. I did, 2 days later i had a new dashboard, no charge to me. It only takes about 4 hours for them to do, as long as they have the dashboard in stock, if they have to order it, that's another story. Hope this helps.

[rrowland]

We purchased a 2007 GMC Yukon two (2) weeks ago from today from a local GMC Dealer in Dunn, NC. When we purchased the vehicle, we went back that evening to pick up the Yukon, and while sitting in their front door and the salesman was showing us the features the dask made a loud noise and cracked right above the speedomoter. The Dealership Owner saw the crack before we drove it off.

We talked with their dash repairman today, he said the 2007 and 2008's are all cracking. He said it is a stress crack and cannot be repaired, it has to be replaced.

The Dealership is refusing to replace the dash. He wants us to pay.

We called the GMC Customer Service 1-800-462-8782 .

They said currently there is no recall, the more telephone complaints from customers, then there will be a recall.

Make surew you pass the word on this problem and have everyone call that has problems and maybe they will fix their mistakes.

[llllljrlllll]

We purchased a 2007 GMC Yukon two (2) weeks ago from today from a local GMC Dealer in Dunn, NC. When we purchased the vehicle, we went back that evening to pick up the Yukon, and while sitting in their front door and the salesman was showing us the features the dask made a loud noise and cracked right above the speedomoter. The Dealership Owner saw the crack before we drove it off.

We talked with their dash repairman today, he said the 2007 and 2008's are all cracking. He said it is a stress crack and cannot be repaired, it has to be replaced.

The Dealership is refusing to replace the dash. He wants us to pay.

We called the GMC Customer Service 1-800-462-8782 .

They said currently there is no recall, the more telephone complaints from customers, then there will be a recall.

Make surew you pass the word on this problem and have everyone call that has problems and maybe they will fix their mistakes.


You shouldn't of left the dealer, even if you had signed papers, as long as the car is in the dealer it belongs to them. But i'm assuming the you left the lot with the car. Is the car still under warranty from Chevy? Is it under 100k mles on it. if it is, call gm, don't be nice about it. Tell them exactly what you think of this crack on your car, that it's bs. Of course they're going to tell you there is no recall on this. If you stick to your guns, they'll send you back to the dealer for inspection, and once the dealer tells them is a stress crack, they'll replace it for free. That's how I got mine fixed, and yes for "FREE". Just remember this saying, a dog that never barks, never gets a bone. So bark man, bark.

[nikole.957]

Mine also cracked almost at the same spot as yours. Mine is just on the left side of the hump. I bought it at Carmax and they are repairing it under there 30 day warrenty!

Attached are pics of the crack in the dash of my 2007 Tahoe. I am convinced this is a manufacturer defect and am looking for anyone else that has noticed a similar crack in their dash. I have found others on the net that have the same crack in the same spot.

[Freenaz]

As I read this during lunch I realized I wouldn't be able to get any work done until I went and checked mine out. Shit! I didn't see it 3 weeks ago when I bought it. Turns out I have a crack above the passengers side airbag like everyone else. Oh well once the extended warranty transfer is complete I can get it fixed but I might wait until its closer to the warranty expiration.
Come to find out the warranty doesn't cover cosmetic items so I called GM (1-800-462-8782). They took my info and sent me to the dealership for evaluation. Dealership said since I wasn't the original owner there may be nothing I can do but would check.
So now I'm getting a new dash tomorrow at no cost. He said GM is trying to create repeat customers through better customer service.

[denayer]

I had to pay $200 to get mine replaced.
Still pissed off at GM for not taking this issue serious and putting out a recall.
I am done with GM after 20 yrs of loyalty.

[pimpske]

Saw this on another forum...

Quote:

Originally Posted by Gotknee

I should probably share this with everyone while I'm at it.



I was told if the Customer Care gets over 5000 complaints about the same thing, they issue a "bulletin" to the dealers to just fix it. If Customer Care gets over 25,000 complaints about the same thing, they issue a "Recall" Let's get this to at least "bulletin" status.



Call 800-222-1020.![/quote]

[2008TahoeLTZ]

Hi:
I have a 2008 Chevy Tahoe LTZ with 45,000 miles on it and I just noticed a crack on the upper left side of the passenger air bag!!

I searched online to see if others were having the same problem and found this site. Looks like many of you are having the same problem.

The only cause I can think of is that it must be a stress fracture because i always use a reflector for the windshield when I am parked outside and have always kept the dashboard protected with a spray on vinyl protector (usually Meguiars).

I am going to take it to the dealership on Monday to see what my options are. Have any of you had any luck with them replacing your dash?

Thanks and Good luck!

[denayer]

I had mine replaced Dec. 29th and it cost me $200.

[billy76]

I called GM today at 1-800-222-1020, and spoke with a man named Dwight.
He is sending me to the dealership today to have them inspect the crack in the dashboard.

The other day I was sitting at a light and happened to glance over and notice another Tahoe with the same two interior issues Im having. The rubber on the steering wheel pieces near the cruise controls, and radio controls was rubbed off, and the dashboard was cracked in the identical spot that mine is. How many of us are there, is what I wondered.

Today, I was in the parking lot of a Best Buy and decided to walk over to 4 different Tahoes and Yukons that I saw in the parking lot. Sure enough, by the third Yukon I spotted the crack. In the same spot as me, and it got me thinking. Maybe I will leave a note, so that's what I did.

I left a sticky note with GM's 1-800 # on it. I also referenced this website and the facebook page. I hope they call it.

Here is my new plan though.

"SPREAD THE WORD!!!!"

If GM tells me too bad, or tries to charge me for a new dashboard I will then make it my personal mission to leave THIS flyer on every 2007+Tahoe/Yukon/Escalade I find with a cracked dashboard.

"YOUR DASHBOARD IS CRACKED!!!

To have it repaired, call GM at 1-800-222-1020.

Let them know that this should be a recall do to defective manufacturing.

Join the fight to make this issue an official GM recall.

Also check out TahoeYukonforums.com for more information, and to talk with other Tahoe/Yukon/Escalade owners just like you who demand satisfaction!!!"

I implore everyone here to copy and paste this, and print it out.

When you are out and about. Keep your eyes peeled. If you see a cracked dash on a parked car, leave a flyer. Lets see how many people we can get to call GM. I suspect at the very least the numbers are on average, 1 in 10 on the road with cracked dashboards. That's 1,000's and 1,000's of us.

I will let you guys know what GM tells me. By the way, if there is anybody that is out-of-warranty in the South Florida area who GM has helped with this issue, let me know.

[Double3]

I've had mine for 1.5 months and haven't noticed any cracks but my wife drives it more than I do.

I better inspect it when I get home.

[billy76]

I brought my 2007 Tahoe to the dealer yesterday for the dashboard crack inspection. I fully expect them to say they can't do anything based on the attitude of the guy in the service department, and based on the guy at GM reading company policy to me yesterday.

When I spoke with Dwight at GM yesterday he said it was NOT a bulletin.

Do you have an reference numbers regarding the bulletin, or the name of the person at GM that you spoke with. I'd like to know if this guy Dwight is lying, or just misinformed.

---------- Post added at 12:04 PM ---------- Previous post was at 10:38 AM ----------

I had to leave my truck at the dealership yesterday on an By the way while I was at the dealership yesterday waiting on my ride to pick me up, I walked around looking at the used tahoes, almost immediately came across a 2008 Tahoe with 49,000 miles, with a dashboard crack in the same spot.

UNBELIEVEABLE!!!!
http://www.flickr.com/photos/51482431@N04/5346608478/

[denayer]

2007 Tahoe LT purchased 12/9/2006.

Dash Cracked at 68,100 miles Nov.25th 2010.

Was very cold morning going to see family for Turkey day.

I contacted Kristie at 866-790-5600 ext: 11330

I filed a complaint with her on 11/26/10 at 11am.(71-893-522-299)

I had my new dash installed on 12/29/10 at Davis-Moore in Wichita Kansas. I paid a $200 deductable.

It was a fight early on, but they worked with me.

I was told if there was a recall issued I would be refunded.

I was told this by GM and my Dealership.

I fully expected a recall so it was easier to pay the $200.



I called GM today, Kristie was not available, but I was helped by another rep. (I didn't catch her info).



She told me that a recall was issued on June, 24th 2010, but that it was not released yet.



She said my account shows it being processed for a recall and refund and to expect a letter in the mail in the near future.

[SBCT]

2007 Tahoe LT purchased 12/9/2006.

Dash Cracked at 68,100 miles Nov.25th 2010.

Was very cold morning going to see family for Turkey day.

I contacted Kristie at 866-790-5600 ext: 11330

I filed a complaint with her on 11/26/10 at 11am.(71-893-522-299)

I had my new dash installed on 12/29/10 at Davis-Moore in Wichita Kansas. I paid a $200 deductable.

It was a fight early on, but they worked with me.

I was told if there was a recall issued I would be refunded.

I was told this by GM and my Dealership.

I fully expected a recall so it was easier to pay the $200.



I called GM today, Kristie was not available, but I was helped by another rep. (I didn't catch her info).



She told me that a recall was issued on June, 24th 2010, but that it was not released yet.



She said my account shows it being processed for a recall and refund and to expect a letter in the mail in the near future.

WOW. Thats great news about the recall if it is fact true. Hopefully you hear from them soon about your $200!

[pimpske]

2007 Tahoe LT purchased 12/9/2006.

Dash Cracked at 68,100 miles Nov.25th 2010.

Was very cold morning going to see family for Turkey day.

I contacted Kristie at 866-790-5600 ext: 11330

I filed a complaint with her on 11/26/10 at 11am.(71-893-522-299)

I had my new dash installed on 12/29/10 at Davis-Moore in Wichita Kansas. I paid a $200 deductable.

It was a fight early on, but they worked with me.

I was told if there was a recall issued I would be refunded.

I was told this by GM and my Dealership.

I fully expected a recall so it was easier to pay the $200.



I called GM today, Kristie was not available, but I was helped by another rep. (I didn't catch her info).



She told me that a recall was issued on June, 24th 2010, but that it was not released yet.



She said my account shows it being processed for a recall and refund and to expect a letter in the mail in the near future.

Hope this is true on the recall...

[FLtahoe]

I just noticed this on my 2007 Tahoe. I fully expected this to happen eventually, but just not at 46k miles.

I contacted Kristie at 866-790-5600 x11330. It was kind of humerous - when she answered, I simply said, "Hi, I was hoping you could help me with an issue I'm having with my 2007 Tahoe." Her response was, "Are you from the forum?" She went on to tell me she no longer works in that dept, but connected me to the appropriate rep at 800-222-1020. This tells me, I think, that our voice is somewhat being heard. I have an appointment at the local dealer and they are telling me that they will offer "cost assisstance" if the dealer tells me that it's a defect. I fully expect him not to, so I plan on going prepared. I'm printing every post on every forum I can find and I'm also downloading and going to show him this youtube.com video (http://www.youtube.com/watch?v=3ikSCklf7g8).

If I caused the crack I would own up to it. I expect GM to do the same and be accountable for corners they cut when manufacturing these vehicles. Needless to say...

I will not go quietly!

[FLtahoe]

***UPDATE - POSSIBLE BULLETIN STATUS***

Just wanted to update everyone on my experience with GM and local dealer on the dashboard issue alot of us are having.

I brought my 2007 tahoe (out of 3yr/36k warranty) into my local dealer yesterday.

Chevy customer service scheduled the appointment for me earlier in the week and told me that if this dealer classifies the crack as a "defect", then Chevy would offer some "cost assistance".

I was fully prepared to have to battle my service rep to get them to say it's a defect, but it was actually the complete opposite. They said they were going to replace the dash and bill GM....THAT DAY! I was out the door 3 hours later and at ZERO cost to me.

The most interesting part was that the rep said they ordered the part once the appointment was made earlier that week. The thing is - the appointment was a consultation only. No service was scheduled on my end. This makes me think that this issue could be at the "bulletin" status that people have talked about on here. ie, the dealer has to fix it if the customer brings it up.

I can't say this is the case 100%, but it might be worth looking into again for those of you who were denied the replacement at an earlier point.

[pjwells]

You give me hope on this issue. I questioned the dealership about 6 months ago concerning this issue with no action on their part. It seems though that there have been so many affected that GM is now having to recognize the defect. I will contact my dealer again tomorrow and hope they will own up and fix the problem.

[White07Tahoe]

I'm keeping my fingers crossed bc I have this problem too. Keep us posted!!

[FLtahoe]

Good luck - if they fight it, i would keep pushing back. there are just too many IDENTICAL cracks for it to be the user's fault.

[fire730]

Add me to the list. I was driving my wife's 07 yesterday and noticed a crack on the passenger side by the airbag.

This really pisses me off that this happens on a 4 yr old truck. My 1993 Acura stays in the sun it's whole life and the dash is only cracked by the defrosters where it is all plastic. Where it is the molded vinyl it is still perfect. All this plastic sucks.

I guess I am going to have to go to the dealer soon. I really don't want them touching my truck. Especially to pull the dash out of it.

[rjnkajun]

I just noticed this on my 2007 Tahoe. I fully expected this to happen eventually, but just not at 46k miles.

I contacted Kristie at 866-790-5600 x11330. It was kind of humerous - when she answered, I simply said, "Hi, I was hoping you could help me with an issue I'm having with my 2007 Tahoe." Her response was, "Are you from the forum?" She went on to tell me she no longer works in that dept, but connected me to the appropriate rep at 800-222-1020. This tells me, I think, that our voice is somewhat being heard. I have an appointment at the local dealer and they are telling me that they will offer "cost assisstance" if the dealer tells me that it's a defect. I fully expect him not to, so I plan on going prepared. I'm printing every post on every forum I can find and I'm also downloading and going to show him this youtube.com video (http://www.youtube.com/watch?v=3ikSCklf7g8).

If I caused the crack I would own up to it. I expect GM to do the same and be accountable for corners they cut when manufacturing these vehicles. Needless to say...

I will not go quietly!




So what was the outcome? did they repair it? seems my my truck was originally from FL i bought in TX used.. and 4 days after i purchased it i noticed the cracks! i have photos of the day i bought it no cracks! Sad how GM takes our money in a bailout and tries to screw us!

---------- Post added at 10:46 AM ---------- Previous post was at 10:38 AM ----------

PLEASE EVERYONE POST PHOTOs of the cracks so when we bring a copy of this forum to the dealerships we can show how similar and the locations! AMMO AMMO AMMO! once had a friend had paint coming off his car in chunks brought the paint chips to the dealership gave them 3 chances to fix it.... when they said they would not repaint he walked out to the show room on a busy weekend and showed the pain chips to everyperson in the dealership and threatened to do it everyday untill they fixxed the issue! and they took his car in that day!

As people/ consumers we need to stand together; to many times Big biz gets over on us and we are at there mercy! the sales guy tells us sure that will be covered but when we go in to repair it its not covered! or just out of the warranty an issue comes up! this is BS you make a $Hitty Product you fix it.. Take more pride in your workmanship GM we Bailed you out now take care of your loyal cust! i have not owned anything other then GM in the last 20yrs!

[fire730]

rjnkajun - I think you, me, and White07Tahoe need to all show up at a dealership at the same time since we are all in SE LA. And anyone else we find.

---------- Post added at 04:51 PM ---------- Previous post was at 04:36 PM ----------

Just out of curiosity. Is this happening on the Avalanches and LTZ trucks or just the SUVs? Even the videos on YouTube only show the SUVs.

[White07Tahoe]

rjnkajun - I think you, me, and White07Tahoe need to all show up at a dealership at the same time since we are all in SE LA. And anyone else we find.

---------- Post added at 04:51 PM ---------- Previous post was at 04:36 PM ----------

Just out of curiosity. Is this happening on the Avalanches and LTZ trucks or just the SUVs? Even the videos on YouTube only show the SUVs.

I'm down for this! I'm sick of looking at the crack everyday.

[504zo]

I have the same issue i was detailing my truck the other day and noticed it. I guess i will have to bring it in and be ready for a fight.

[rjnkajun]

rjnkajun - I think you, me, and White07Tahoe need to all show up at a dealership at the same time since we are all in SE LA. And anyone else we find.

---------- Post added at 04:51 PM ---------- Previous post was at 04:36 PM ----------

Just out of curiosity. Is this happening on the Avalanches and LTZ trucks or just the SUVs? Even the videos on YouTube only show the SUVs.

man i am down for it have you all called the GM number to set up an appt?

I contacted the 800# somone provided earlier on here.. and last night RICK or RITT from GM called told me this is the highest level that this will go! and he will help me set up an appt with the closest dealer. so who is the Closest for everyone? im in LULING so from NOLA to BR im good to go to any!

also look me up on facebook if that is easier to contact me.. Wade Dufrene

the guys number and direct ext is 1866-790 5700 ext 21205 but before we bombard this kid lets get our ducks in a row.... contact me at Wdufrene1 (AT) cox (DOT) net.


lets all meet up or call to discuss what we can do together!
does anyone have friends or family at any GM dealership? maybe inside help at all? im askin around my family righ tnow to see if anyone knows anyone..

what about other areas near by like BR or Lake Charles? anone fromt eh thread in 504 225 985 337 area codes? lets make this as big as we can and do it on a busy SAT when there are others in teh show room! best time to get action is when they can loose $$$$$$$

hit me up lets get the ball rolling ill stall on my apointment till i find out where yall want to go! or if i hear of a simpathetic dealer near by!

[fire730]

I was doing some searching online and I came across a thread on chevroletforum.com and there is a guy that works for Chevrolet Customer Service and he has been helping people on that forum. I sent him a PM and he just got back to me and he wanted my Name, Address, and phone number. He says he is going to start a case number. So I am going to see where that goes first. He sets up the claim and someone will contact me later.

Earlier posts people said that the dealers were fixing them and charging a $200 "deductible". Thats BS. The last guy that just got his done was only charged $50 for his and his was an 07 with only 47K miles.

So it seems like the dealers will jerk you around unless they receive authorization from GM to fix it so I am going to try this route first.

A friend of mine used to work at Sewell and he says he knows a few guys that are Service Managers at Bryan Chevy on Airline in Metairie so that will be my next attempt to get this resolved.

So I says lets hold off for now on bombarding the dealership to see how this pans out. I will keep everyone posted along the way. I figure its better to go directly to Customer Service than to deal with the dealership directly. Cause they are not going to go out on a limb to help you if there is a chance that they might not get reimbursed from GM. And I'm not paying out of pocket with the chance that I may get payed back later.

[timjohnson22]

Really its all about the dearship like I said before they don't want to take the time to fix it for free, you have to talk to the right tech and they can tell you how you can get it fixed for free. I had mine in the shop for another issue and he told me about the dash crack. He walked me up to the front desk and told them that my dash was cracked and the dealership called me to set up an appointment with the part came in. $0.00 out of pocket.

[FLtahoe]

Really its all about the dearship like I said before they don't want to take the time to fix it for free, you have to talk to the right tech and they can tell you how you can get it fixed for free. I had mine in the shop for another issue and he told me about the dash crack. He walked me up to the front desk and told them that my dash was cracked and the dealership called me to set up an appointment with the part came in. $0.00 out of pocket.

Got mine replaced for free as well...right place, right time?? i'm not sure why we are all being handled differently, if we all are having the same problem.

[White07Tahoe]

Got mine replaced for free as well...right place, right time?? i'm not sure why we are all being handled differently, if we all are having the same problem.

When? Was it easy to get them to do it?

[fire730]

The ones that were fixed with NO out of pocket expense - were they still under factory warranty or any extended warranty?

[timjohnson22]

I had around 32,000 miles when I got mine fixed for free.

[fire730]

How long ago did you have it done?

That's what pisses me off ; mine only has 33k miles on it but it has a production date of 10/06. So I guess we will see what happens.

Also does it matter if you are the original owner?

[timjohnson22]

I got mine done in July 2010. It should not matter if you are the original owner. The dealership tech told me about my cracked dash when I was having some work done. Have you tried another dealership? Here is the number to my dealership if you want to talk to them and see if they can help you out (866) 561-3980.

[rjnkajun]

I was doing some searching online and I came across a thread on chevroletforum.com and there is a guy that works for Chevrolet Customer Service and he has been helping people on that forum. I sent him a PM and he just got back to me and he wanted my Name, Address, and phone number. He says he is going to start a case number. So I am going to see where that goes first. He sets up the claim and someone will contact me later.

Earlier posts people said that the dealers were fixing them and charging a $200 "deductible". Thats BS. The last guy that just got his done was only charged $50 for his and his was an 07 with only 47K miles.

So it seems like the dealers will jerk you around unless they receive authorization from GM to fix it so I am going to try this route first.

A friend of mine used to work at Sewell and he says he knows a few guys that are Service Managers at Bryan Chevy on Airline in Metairie so that will be my next attempt to get this resolved.

So I says lets hold off for now on bombarding the dealership to see how this pans out. I will keep everyone posted along the way. I figure its better to go directly to Customer Service than to deal with the dealership directly. Cause they are not going to go out on a limb to help you if there is a chance that they might not get reimbursed from GM. And I'm not paying out of pocket with the chance that I may get payed back later.




let him know ill be going there as well! i am calling my guy back to set up my apt right now!

[FLtahoe]

When? Was it easy to get them to do it?

Had it done about a month ago, and it was about an hour total on the phone with GM and one trip to my local dealer. I've posted my experience on here...maybe page 6 or 7?

---------- Post added at 01:33 PM ---------- Previous post was at 01:27 PM ----------

The ones that were fixed with NO out of pocket expense - were they still under factory warranty or any extended warranty?

I am the 2nd owner and was out of my 3yr/36k factory warranty. Mine is an 07 with 47k on it. I think the year and mileage an irrelevant. Its fairly obvious to any objective person that there are the same cracks in the same places on these cars. To me, there isn't any geographic correlation or anything to suggest it is driver neglect or abuse.

[rjnkajun]

I am the 2nd owner and was out of my 3yr/36k factory warranty. Mine is an 07 with 47k on it. I think the year and mileage an irrelevant. Its fairly obvious to any objective person that there are the same cracks in the same places on these cars. To me, there isn't any geographic correlation or anything to suggest it is driver neglect or abuse.

do u have any photos of th elocation of the cracks all i see of peoples cracks are the ones on teh steering hump... anyone with the cracks in the corners of the airbag area?

[fire730]

Mine is cracked by the airbag. I don't have the truck with me right now. I would have to a pic sometime later for you.

EDIT - Type in "Cracked dash problem" on YouTube and there is a video showing about 6 or so cracked dashes on one lot. It shows cracks on both sides.

[rjnkajun]

thanks man .. exactly the same issue.. ill have to push down on the cluster area to see if i have any hairline cracks... but the other 2 i have on the airbag EXACTLY like those.. so any luck getting your apointment? the guy called me back friday i missed his call and i left a msg for him yesterday (no return call) and this morning so we shall see!

[rjnkajun]

called back at 3pm and his mailbox is FULL... still waiting on return call! any luck setting up apointments yet?

[timjohnson22]

Did you call my dealership to see if they can help you?

[fire730]

I was called by Customer Care on Saturday and I didn't have my VIN on me but he took my other information and he said someone else would contact me. They actually have called me both today and yesterday but it has been when I am busy at work so hopefully I will be able to talk to them tomorrow.

[Faucet]

I have them on both the hump and at the air bag. I talked to the dealership where we get our vans serviced for my work (20 of them). Since I'm the second owner, no luck. I'm thinking of doing some custom work and rewrapping it with leather or suede, should be easier and cheaper than replacing the dash for the $400 bucks they will sell it to me for.

[rjnkajun]

i called again this mornin and still no answer and mailbox full! ill keep trying.. seems like he may be out of office?

[FLtahoe]

If you all want my two cents...I would call GM or Chevy customer service and begin a claim and have them set the appointment at your local dealer for you. You might be taken a bit more seriously by the dealer if GM (who they probably view as their 'boss' or 'corporate' or whatever) is scheduling the appointment.

[rjnkajun]

If you all want my two cents...I would call GM or Chevy customer service and begin a claim and have them set the appointment at your local dealer for you. You might be taken a bit more seriously by the dealer if GM (who they probably view as their 'boss' or 'corporate' or whatever) is scheduling the appointment.

that is exactly what we are doing! the guy called back to abck days but i had a family emergancy he called while i was visiting somone in a hospital so i waited to call him monday and i have called every day since 2-3 times a day... left msgs and no responce yet

[504zo]

I brought my tgruck to the dealership and they ordered me a replacement dash with no problem. They didnt even inspect it or anything. Just took down my truck info and told me they would call me when it come in so they can install it.

[fire730]

What year is your truck and what dealership did you go to?

[504zo]

What year is your truck and what dealership did you go to?
2007 and i went to bryan chevrolet

[rjnkajun]

i have to drop mine off at Bryan next Tuesday at 7AM do you have any names i can drop if need be? LOL can i use yours as a ref? how long did it take to get fixed?

[504zo]

i have to drop mine off at Bryan next Tuesday at 7AM do you have any names i can drop if need be? LOL can i use yours as a ref? how long did it take to get fixed?
They had to order the dash , they just called me yesterday because it came in. I can't remember the lady name i spoke with when i brought it there, but she told me when i bring it to get fixed its an allday job

[rjnkajun]

They had to order the dash , they just called me yesterday because it came in. I can't remember the lady name i spoke with when i brought it there, but she told me when i bring it to get fixed its an allday job

where was your crack(s)

[504zo]

where was your crack(s)
I had two, one by the passenger air bag and one on the driver side

[rjnkajun]

took mine in this mornin they callled to elt me know they will be fixxing it and they have the dash in stock i should have my truck back tomorrow with a new dash!

BRYAN CHEVY is da BOMB! lol..

[fire730]

Refresh my memory ...... What year is yours and did you have an open case number with Chevrolet?

[504zo]

took mine in this mornin they callled to elt me know they will be fixxing it and they have the dash in stock i should have my truck back tomorrow with a new dash!

BRYAN CHEVY is da BOMB! lol..
I'm glad they took care of you i just picked mine up from them this morning

[conservatony]

Add me to the list: 2007 Yukon 38k miles... just walked out to find a 7" crack running through the "hump" above my steering wheel.

Just bought it used a week ago. It's 70 degrees in AZ today. Absolutely no reason why this should have happened.

[RBagans]

Another cracked dash.... Mine has 2 cracks now one at the airbag area and the other just to the right of the driver side intrument hump... GM people have not been helpful at all to me... I have over 100k miles on my 2007 Yukon... even though mileage does not have an impact on the dash they are coming up with varying excuses of why not to help...

[rjnkajun]

Refresh my memory ...... What year is yours and did you have an open case number with Chevrolet?

i choose to go threw GM and let them schedual my appointment so the dealership knew GM was aware and i would hope not give me a run around.. so i had a case number 1st ... then i coudlnt get ahold of my case manager so i called all teh numbers i could untill somone helped me line up the apointment and told my case manager to get back with me within 24 hrs becouse i had an apointment he had to follow up too. I brought mine in and the service guy was like let me guess another dash? so i kinda knew they would fix it right there!

and the service guys at BRYAN Chev are all awsome they really took care of me and never once tried to get over on me!

[BLK07LT]

Man I have a 07 Tahoe with 38k and I hope that I don't have this problem feel bad for anyone that has had to deal with this problem.

[Vig03]

Just got a call from Customer Service at GM and was told that GM is unable to provide assistance with the cracked dash. They told me they were not able to determine the cause of the crack.

I told them that was a poor excuse since the cracks were in the exact same locations as other dashes they have repaired...

My Denali is an 07 with Mocha interior (Dash is brown).

[tonyt013]

I have the same crack on my 2007 Tahoe on the left side of the hump in front of the steering wheel. I also noticed the bulb covering the ambient light sensor appears to be missing. I am beginging to think some jackass got into my tahoe and removed that sensor and in doing so damaged the dash. Perhaps at the car wash???

Hope this has not happened to any of you as well.

[adam p]

I have the same 2 cracks in my 07 Tahoe. theres a long thread on another forum about everyone getting it replaced and the problems with various dealerships. That and teh black wearing off the a/c power button is bothering me.............

[07Z71hoe]

Hey slydoghoward I'm also in GA and have the crack in the dash. Im wanting to take it to the dealership this week

[Bullitt3055]

Anybody have a chance to remove and replace one of these .... ?

[DYRTIGAF]

Yes...I just recently noticed a crack in my dash as well. It is just above the steering wheel to the right of the coutoured hump. I was looking online and also found another post from another Tahoe owner with a picture attached showing the same exact crack as mine. Manufacturing defect ? I have taken very good care of my Tahoe so I can't believe this has happened.


Just bought mine used and is cracked at the hump above the instrument cluster but to the left hand side, also cracked on the far passenger side near the pillar. Makes me think just some cheep Chevrolet plastics.

[RickyFriery97]

i have a 2007 NNBS tahoe with the exact same two cracks everyone is talking about,
i bout it used in august of 2010 with 38k on it and it had both cracks when i bought it
im going to talk to a dealership about it, i really want this fixed but not out of my pocket,
my parents have a 2010 yukon with i think less then 20k on it with no cracks but im sure it just a matter of time before it cracks...

[2005yukonxl]

u bought it a year ago with 38k miles...was out of warranty then....and now its way out of warranty and you think the dealer is going to do anything? u should have done it as a condition of sale back last year, they could have good will repaired it...but aint no one going to do it now this late...

[RickyFriery97]

u bought it a year ago with 38k miles...was out of warranty then....and now its way out of warranty and you think the dealer is going to do anything? u should have done it as a condition of sale back last year, they could have good will repaired it...but aint no one going to do it now this late...

its under a extended 5 year/ 100k mile warranty

[rjnkajun]

try to find others in your area if your local dealership wont help u.. if u see a tahoe in the parking lot someplace look at its dash take photos leave a number. GET together and go to a dealweship one at a time eventually they will crack NO PUN INTENDED! we had a few guys fromt eh New Orleans area that was willing to go all at once but we happened to find a dealership willing to fix the GM FK UP! dont stop untill they fix it!

[04ctd]

! dont stop untill they fix it!

how many miles/years out were you?

I think the dash is being used as a "strength member"
in other words, when you go over a diagonal road bump,

the left front tire jams up, and causes "cowl shake (http://www.google.com/#hl=en&xhr=t&q=cowl+shake&cp=6&pf=p&sclient=psy&site=&source=hp&aq=0&aqi=g5&aql=&oq=cowl+s&pbx=1&bav=on.2,or.r_gc.r_pw.&fp=44eb8ccc40613db6&biw=1441&bih=943)" which is where the cowl area takes the brunt of the impact, because our trucks do not have Strut Tower Braces to share the impacts from side to side.

i think the Dash does not have room to wiggle, and it breaks at the weakest points: around the airbag (thin) and around the display hump.

if you have ever ridden in a convertible, and crossed train tracks that are diagonal, you can usually see the cowl/dash move around.
the dashes in the GM Camaro's had the same problem.

maybe it's saving weight by having a too flimsy firewall, and the dash is taking the load instead of the firewall?

it's just a poor design by some young engineers at GM who have not been in the industry long enough to know about cowl shake and torsional rigidity

[domin8]

FLtahoe, thanks for the info you provided on pages 6 and 7. I'm utilizing to try and get my dash fixed. I'll et everybody know what my outcome is. My truck is an 07 w/ 70k on the odometer.

[Srbucy]

I have a 2007 Denali that is 1 of 6 all purchased from the same dealership in San Antonio,TX. Mine developed the crack about a week or two ago. Mine has 47k on it so I knew the warranty was a no go. I had originally called to get a purchase order for a door handle. That broke. Our fleet guy called me back and said out of the 6 in our fleet. He has had 8 door handles replaced. I then mentioned the dashboard crack. He was hopping mad about the door handle already. I guess I would be too considering we spent some $300k on 6 vehicles.

He has not seen any cracks in the other vehicles. However he told me to prepare for a fight at the dealership. I took it to the dealership here in Vegas. Talked to the Service Manager about the door handles. No problem. Free of charge. Then I showed him the cracked dash. He said he had not seen that before. However he said that if I paid the first $100. They would take care of it. Done deal.

I am impressed that with no warranty at all. They were willing to do this! Awesome service!!

I then called back my corporate fleet guy. He couldn't believe it. He took the other 5 denali's to the dealer that they were purchased from and they would only bear 50% of the costs on the door handles. He is afraid to see if anything will be done if any more of the Denali's in Texas develop this dashboard issue.

Seems very inconsistent. But now it sounds like since the service is so good in Vegas. He will be purchasing our next 30 or so vehicles we get a year from the Las Vegas GMC dealer!

[CBFHTOWN]

I have the same issue on a 2008 Yukon with a crack in the dash right behind the airbag. I just recently purchased it used. I was initially wary that it was the airbag that had deployed in an unreported wreck causing the crack(no CarFax issues). However I've been in the collision business for years and the body/frame is mint. No repairs or I would have noticed...

Now I'm starting to get the idea this is a common problem and can let out a little sigh of relief. Fortunately it's under warranty and they are replacing the entire dash.

[mturnerua]

I just had the dash of my 07 Tahoe LTZ with 111K crack above the airbag a few weeks ago. I got GM customer service's number from Elizabeth on here. She said to take it to the dealer and see what they say. They said there was no bulletin, hadn't seen it before, blah blah blah. I asked for a quote and said I had been in contact with GM. They quoted my $721 plus tax. I told Elizabeth who had me contact GM and they took my info and sent it to the customer assistance center. A few days later I received a call from the district manager who told me they had seen it frequently on Silverados but not as much on Tahoes. He said something about they had been replacing them free on Silverados with less than 70 or 80k miles on them. He said for me they would cover the cost of the parts if I would cover the labor. He said it would be about $237. So I guess I'll do it and try to have it done next week.

[oakland0830]

I took my 2008 Yukon Denali into the dealership this morning to talk about my dash crack...This is the second time it has crack and its in the same position. My service guy looked at the truck and said it was not a problem to fix the dash since they have already changed it one. I mention about how hot it is here in AZ and if that was what was causing the crack and he said that it is due to the design of the dash and also the material, He also mentioned that hopefully these newer dash are build with stronger material so this problem doesn't keep occuring...He told me he would call me later today, and i just received a call saying that they could replace the dash on Monday, unfortunately i can't take it till Wednesday but as long as they fix it....

[fire730]

I just received a recall notice about the door handle issue.

I dealt with GM customer service and they told me to bring it to the closest dealer to me for the cracked dash. They looked at my truck and told me they would order the parts. They replaced my 2 front door handles, my AC control head for the paint peeling off the buttons, and replaced my dashboard.

Total cost $0. 2007 with 35k miles, NO Extended Warranty, and I'm not even the original owner.

A friend of mine did work with the service manager for about 10 years at another dealership so I guess that may have helped some.

[imc1124]

I found this forum only while trying to find an easy repair for a crack I just noticed this morning and already started to blame my husband for possibly having a rage attack, lol. He drives my truck as well on occasion. When I found this I could not believe this is happening to so many of us Tahoe/Yukon/Suburban owners. I called the number you have listed for GM and they gave me a case number and said that a District Specialist would be calling me within the next 24 hours. Thanks for your postings!! I'll reply when I get a call.

[Yo Eleven]

Greetings everyone. This is my first post here. I was doing a search on cracks in dashboards on Yukons and practically passed out when I found this thread.

I have a '07 Yukon Denali and have noticed the same exact crack that is described here in the previous postings. I even tried to do a little repair on it with no avail. The only solution is to replace it. I merely did a search last night and came across this and couldn't believe all the problems that others are having. thank you to the person that took the time and posted a youtube video on this.

Last night I had to get in touch with someone. Of course GMC is closed on Saturday nights so I went to their website and there is a contact us for reporting customer issues. It is very detailed and you can provided lots of information. I did so explaining my problem and using this thread and that video as references. My crack is above the steering column on the dashboard. You all know what it looks like. I told them I would like to request an inspector to look at it to approve a replacement of my dashboard as it is obvious this is an ongoing manufacturing problem.

I have owned several GM vehicles and it is my hope they will do the right thing and replace my dashboard. Dashboards in this day of age should last for many many years and not crack like this.

I am hopeful that GMC will come through for me and help me out with this. Any comments or further advice will be appreciated. I received two confirmation emails from their system over at GMC that my inquiry was received so I should be hearing from someone this week.

[04ctd]

I think the dash is being used as a "strength member"
in other words, when you go over a diagonal road bump,

the left front tire jams up, and causes "cowl shake (http://www.google.com/#hl=en&xhr=t&q=cowl+shake&cp=6&pf=p&sclient=psy&site=&source=hp&aq=0&aqi=g5&aql=&oq=cowl+s&pbx=1&bav=on.2,or.r_gc.r_pw.&fp=44eb8ccc40613db6&biw=1441&bih=943)" which is where the cowl area takes the brunt of the impact, because our trucks do not have Strut Tower Braces to share the impacts from side to side.

i think the Dash does not have room to wiggle, and it breaks at the weakest points: around the airbag (thin) and around the display hump.

if you have ever ridden in a convertible, and crossed train tracks that are diagonal, you can usually see the cowl/dash move around.
the dashes in the GM Camaro's had the same problem.


Greetings everyone. ...

I have owned several GM vehicles and it is my hope they will do the right thing and replace my dashboard.

I am hopeful that GMC will come through for me and help me out with this. Any comments or further advice will be appreciated. I received two confirmation emails from their system over at GMC that my inquiry was received so I should be hearing from someone this week.

they will probably tell you it is out of warranty after half a dozen emails, just a waste of time. basically, it's a done deal. they would probably have to re-design the whole firewall structre to not stress the dash and break it.

they never did nothing about the camaro dashes.

you gotta look at how many SUV's are out there with this design, and the poor economy, and realize that would it would break GM to fix them all.

it is STILL a great vehicle. it will do MANY things awesome.

good luck with GM, and welcome to the site!


i think the REAL question is...if you buy an extended warranty, will the extended warranty company pay for the dash?

whats the current cost? i read $1800 somewhere?

[jarthead]

I have the same issue. Dealer said they wouldn't fix it. That I must have abused it! It is right at the corner of the airbag. Might have to call GM.

[ranorris2]

Sorry to bring this thread back to life, but my dash just cracked last week and if you live in the DFW area here in Texas I found a dealership that is willing to replace your dash for free...im not sure on there requirements but for reference I have a 2008 Tahoe with 47K miles.

PM me for dealership info and person to call...

[Vig03]

I just received a recall notice about the door handle issue.

I dealt with GM customer service and they told me to bring it to the closest dealer to me for the cracked dash. They looked at my truck and told me they would order the parts. They replaced my 2 front door handles, my AC control head for the paint peeling off the buttons, and replaced my dashboard.

Total cost $0. 2007 with 35k miles, NO Extended Warranty, and I'm not even the original owner.

A friend of mine did work with the service manager for about 10 years at another dealership so I guess that may have helped some.

That's amazing... I did the same thing and then GM called me and said, "Since we can't determine the cause of the cracks, we can't help." This is after I told him I've found this thread on the forums and the YouTube video. Total BS...

[edgaranah1]

I have a cracked dash also. I haven't even called GM because if someone told me they couldn't do anything about it I would feel my blood get to my head and would start screaming the F out of someone LOL. I know its not their fault its the stupid designers/engineers that are to blame and GM itself

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[ranorris2]

I have a cracked dash also. I haven't even called GM because if someone told me they couldn't do anything about it I would feel my blood get to my head and would start screaming the F out of someone LOL. I know its not their fault its the stupid designers/engineers that are to blame and GM itself

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I called three other dealerships in my area before I found the one that said they would do it for free...start giving the dealerships in your area a call and you will find one that will do it for free, its too common of a problem for them to not know about.

[sick1166]

guess im going to texas in south florida they look at me like im the only one with this problem gm customer service sucks and dealearships suck service dept WOW! half have no clue
07 ls tahoe the service manager told me thats not my truck because the ls did not come with fog lights ,when i told him i installed them he said no way they cant be put in factory switch and ran wire from the fuse box to the lights he still said I dont have an ls somewhere they made a mistake. oh yea the leather from the dealer that they added for me when I bought the truck really threw him for a loop.. he does not go by the customer is always right

[autopilot747]

Sorry to bring this thread back to life, but my dash just cracked last week and if you live in the DFW area here in Texas I found a dealership that is willing to replace your dash for free...im not sure on there requirements but for reference I have a 2008 Tahoe with 47K miles.

PM me for dealership info and person to call...

Hi Buddy,

Im new to the forums and just purchased a 2008 Yukon with 39K. I noticed 2 dash cracks and was wondering if you could provide me with information on which dealer/advisor you spoke to about repairs? I cant PM yet due to my low post count, lol! Im in the DFW area:)

Thanks,
Tom W

[ranorris2]

Hi Buddy,

Im new to the forums and just purchased a 2008 Yukon with 39K. I noticed 2 dash cracks and was wondering if you could provide me with information on which dealer/advisor you spoke to about repairs? I cant PM yet due to my low post count, lol! Im in the DFW area:)

Thanks,
Tom W

Just sent you a PM

[autopilot747]

Just sent you a PM

Thanks, I'll give it a shot. BTW, is the replacement part redesigned or are they just dropping in the same shitty dash?

Tom W

[ranorris2]

You would think it's redesigned, so in your words it's the same shitty dash lol. On the bright side you'll get another couple years of a non-cracked dash before it cracks again. Haha.


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[hush569]

hey,

i cant send PM's either, could one of you PM me the info and results of the dealer please?? i've got the same cracks above my passenger air bags...

thanks!

[ranorris2]

PM sent

[JasonRittenberry]

Ryan - hey buddy. Can you PM me the info on the dealership in DFW too? Another newbie without enough posts to PM. Thanks!

[ranorris2]

PM sent....

Now to all other people that want the DFW dealer info from now on...if you are new I'm not PM'ing you the information, I'm going to do like the forum does and make some rules of my own...I require you to have a 50 post minimum to let you know where to take your vehicle for the dash crack.

Sorry I'm just sick of sending PM's to people that join just to get this info, be a part of the forum first then I'll give you the info...or get it from someone else, whatever....

[bpclark]

Hey Ryan,

I know you just posted about having a certain post count before you would give out the information about the dealership, but I have a 2007 tahoe with 60k miles that has had a couple of cracks on the dash for a while now. I just now decided to do an internet search and I ended up here. I live an hour and a half from DFW and would like to get mine replaced as well..any way you can make an exception? Thanks man.

Ben

[edgaranah1]

Well yesterday I went to 3 Chevy dealerships to see if I could somehow get my dash replaced for free. The first I went to was the one I bought my Truck from 5 years ago. The guy I talked to said he had never heard about the dash problem. I was like really? Its all over the internet look it up. The last two I went to were to busy to look into it. But they told me that GM already knew about the problem and had taken no action to correct it. Atleast they did make an appointment to see if they could work something out.

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[Keanen55]

Has anyone tried this as a fix? I have the same issue and the dealer denied the claim. I hate to look at the cracks and was thinking that this would be good fix

http://www.ebay.com/itm/07-11-Yukon-Tahoe-Suburban-Avalanche-Denali-Dash-Cap-/160532624376?pt=Motors_Car_Truck_Parts_Accessories&vxp=mtr&hash=item25607d73f8

[uscgnazzario]

Hey guys. I had the same cracks as everyone else. I went to 2 dealers in FL and neither would help me. I called GM directly and they wouldnt help. I brought my truck to the dealer here in NC for some other stuff and asked just out of curiosity and they said that they would cover it. My truck will be getting the dash replaced free of charge to me as soon as the part arrives. The truck is there now waiting. If anyone in the NC area would like to know the dealer I went to just shoot me a pm.

[bpclark]

If anyone else has the information about the dallas dealer that will replace the dash for free can you please post which dealership it is? I don't understand why the guy that found out decided to let a few people know and then not let anyone else know if they don't have a certain number of posts. I mean really? What a tool. Dude you're not gaining anything from withholding the information besides the title of an interweb dbag. Im ashamed I drive the same vehicle as you do.

[ranorris2]

If anyone else has the information about the dallas dealer that will replace the dash for free can you please post which dealership it is? I don't understand why the guy that found out decided to let a few people know and then not let anyone else know if they don't have a certain number of posts. I mean really? What a tool. Dude you're not gaining anything from withholding the information besides the title of an interweb dbag. Im ashamed I drive the same vehicle as you do.

I quit PMing info to people because people were asking me everyday to give them this information...I don't mind giving this info out to people that are active on this forum, but all of you guys just join to get the info from me. Why dont you pm one of the guys I already told...oh wait because you cant pm yet and neither can they. I'm not going to post it on the web for everyone because that is my choice...I use this dealership frequently so I'm not going to ruin my relationship with them because 100 dudes show up to get there dash crack fixed for free. Maybe you could just quit being a lazy ass and start calling dealerships until you get one that will do it.

Call me a tool or interweb dbag if you want...but please if you see me out on the road tell me to pull over so I can whip your ass and show you what a true tool/interweb dbag I can be.

[edgaranah1]

I agree with ranorris2. Come on guys be more active on the forum. I just wish there was a dealer here in CA that would do it for free. I've been to 5 dealerships two of them just said NO the others said they would get back to me but haven't.

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[sleeve15]

I have an 08 Yukon with 51000 miles and just noticed a crack on back side Speedo cluster on the dash with a 7 inch long crack. I called the dealer and they said bring it down well take care of it since you have low mileage. I think this should be some sort of recall.

[ranorris2]

I have an 08 Yukon with 51000 miles and just noticed a crack on back side Speedo cluster on the dash with a 7 inch long crack. I called the dealer and they said bring it down well take care of it since you have low mileage. I think this should be some sort of recall.

I agree, I can't believe they have not issued a recall for this already...every dealership I spoke with about this knew about it, but most wanted to charge a price for it...ridiculous if you ask me.

[fire730]

Why would they want to issue a recall.

Probably 1/2 of people just live with it and another 1/4 will pay to get it fixed cause they "assume" it's not covered. They are saving millions by not issuing a recall. It's not a safety issue so they really don't care.

My neighbor has an 08 Z71 Tahoe and he was just living with it until I told him the dealer might fix it for free. So he called CS and they ended up replacing it for free. I'm not sure if he is the original owner or not and he has 80k miles on the truck.

Another guy I know recently bought a lifted 08 Sierra SLT and I pointed out to him the crack by the airbag and he called CS and they replaced his also for free.

I guess we are getting pretty lucky down here in New Orleans with the dealers. Mine was replaced also for free and all 3 of us had them replaced at different dealerships.

[edgaranah1]

Road trip anyone?

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[07Z71hoe]

Mine is also cracked on driver side hump an passenger air bag. The dealership will not replace it an the GM customer person on this forum asked for my info to try to help then never got back to me. My brother has an older Z71 with high miles an nothing is wrong it with it. Kindaakes me mad that my newer tahoe has two cracks in it!

[edgaranah1]

U guys think if I JBWeld it it will look good? Lol maybe

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[Jim Fagan]

Hello all. Same cracks here. This started out as a small crack by the airbag. Then one day we were just driving down the interstate on a long weekend headed to Disney With the kids and we heard a crack, and the dash above the cluster basically broke in half. Just driving down a smooth, flat road. Scared my wife, and now we have some pretty sharp exposed plastic edges as well.
I am trying to decide where to take it. We live in Jacksonville, Fl.

Very disappointing as our truck is otherwise babied and immaculate.

Jim

[Bryansan]

We feel your pain! Welcome Jim.

[Cavan806]

So I took my Tahoe in for an oil change Friday 3/16 and mentioned to the service advisor the crack in my dash. He said he would have his manager take a look at it. 30 min later the truck was ready and the manager meets me at the counter to let me know they would like to replace the dash @ no charge and asked me how soon could I get it back in for the repair. Friday 3/23 I dropped off the Tahoe and they gave me a 2012 loaner at no charge and I had mine back by 2pm the same day.

I had the small crack on the top right side of the dash in the corner of the airbag just like 99% of all others on here. I have to admit it was one of the best customer service moments I have ever experienced.

Steve Moore Chevrolet in Charlotte, NC.

-Greg

[bodymccannx]

Great story about great customer servce from a dealership!! Wish they were all so easy to deal with.

Questions:
1. What year Tahoe and how many miles?
2. Are you the original owner?
3. Did you still have warranty on the truck?


Thanks for any response, as I am currently fighting with Gm to get mine done.
Mark

[Cavan806]

Great story about great customer servce from a dealership!! Wish they were all so easy to deal with.

Questions:
1. What year Tahoe and how many miles?
2. Are you the original owner?
3. Did you still have warranty on the truck?


Thanks for any response, as I am currently fighting with Gm to get mine done.
Mark

2008 LTZ With 60,000 miles
I am the 2nd owner
Besides the Powertrain the Tahoe is out of Warranty

[bodymccannx]

FOLLOW UP - Guess I'm one of the unlucky ones. GM has decided that they cannot do anything about the 3 cracks on my dash. No free replacement, no 50/50, no partial deductible, NOTHING. The District Service Manager has seen pictures of the 2 cracks around the air bag and 1 at the gauge hump (common on MANY 07/08/09's) and has responded with "GM cannot do anything regarding thsi concern". How can thsi be handled so dirfferently depending on their "case-by-case basis", when it it an obvious manufacturing flaw?!!? No vehicle which costs $40K+ and is less than 10 years old should have a crack in the dash. My 07LTZ with 65000miles certainly has not been abused!! Come on GM, admit there is a problem, goodwill the repairs to our trucks and maybe keep some customers.

Mark

[edgaranah1]

Yup I just got told at another dealer last week that GM says its more of a cosmetic flaw. And since it doesnt injure anyone they wont replace it.