Beware: GM Nightmare - Defective 2024 and 2022 Yukon Diesel

[AAhmed]

I need to share my frustrating experience with our 2024 Yukon from GM. After 2 years of dealing with issues in our 2022 Yukon, GM finally replaced it with a 2024 model. Unfortunately, the replacement only lasted 123 miles before breaking down, throwing multiple error codes and triggering the dreaded check engine light.

While GM agreed to buy back the defective 2024 Yukon, the repurchasing process has stretched to a grueling eight weeks, and we are still in the waiting game.

To add insult to injury, GM expects us to foot the bill for a rental car since we are currently without a vehicle. They promise reimbursement, but the reality is, we're left in the lurch, paying insurance for a car parked in one of their dealership lots, all while they continue to receive their scheduled payments.

It's disheartening to see a company not only struggle with producing reliable vehicles but also fail to streamline their processes and retain loyal customers. ‍

I share this story not as a complaint, but as a cautionary tale. I wouldn't want anyone else to endure the frustration and inconvenience we've faced. Let's hope GM takes note and works towards improving their vehicles quality and customer experience.

Thank you.

I added a short You tube videos:

 

[dmhscorpio]

Yes, diesel mpg is great only when it works as intended, which is not most of the time

My dad used to say, "They all get the same mileage in the driveway..."

 

[djsassan]

Whoa, I totally relate to you. That was terrible. I'm happy that everything ended well. I wish you all the best with your 2023. Thank you for sharing!

Welp.

The engine on the Yukon I got as a replacement for the Yukon that got two engine replacements needs replaced. Yes, you read that correctly.

Yes, I wrote that title like that on purpose. At this point, I can only laugh at the situation. Backstory (super abbreviated): 2021 Yukon XL Denali bought at 36k miles. Engine blew at 40k-ish and was replaced under warranty, then th new engine failed at 142 miles and replaced, then a third...

www.tahoeyukonforum.com

 

[rswaug]

I added a short You tube videos:

If GM is repurchasing your vehicle, they reimburse you in total, meaning that you'll get your payments back. GM dealers also have an empowerment tool to reimburse customers for their payment that they're making while the vehicle is down. As far as the rental cost goes, GM reimburses that as well. If a dealer doesn't have any of their loaners available, you can rent a car from a rental company and GM will reimburse you for that cost. Unfortunately for the dealers, GM only reimburses them at a preset rate regardless of the actual cost, whereas they'll reimburse the customer at 100% of the actual cost. Had the dealer explained all of those things, you may have felt differently. Best of luck with whatever you move on to.